Junior Managed Services Technician
About Us
XCentium is an award winning digital consultancy. We help clients align their technology strategy with business objectives, leverage technology excellence to deliver superior results, engage customers on web and mobile project and help them run their business in the cloud. Our core areas of expertise are UX, CMS, CRM, Commerce, Azure and AWS.
Job Description
The Junior Managed Services Technician will provide technical support to internal end users and Managed Service Clients, on a variety of issues via email/chat channels and telephone. They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution.
Location
Local in-office (El Segundo, CA) and remote opportunities (anywhere in USA) are available.
Qualifications
· Bachelor’s degree in Computer Science or related field or Equivalent work experience
· 1-year experience with:
· Windows Server OS including Roles and Features
· Active Directory and Group Policy
· Microsoft SQL database servers / services
· Hyper-V and other Hypervisor platforms
· WAN/LAN/VPN & Remote Technologies * Working knowledge of fundamental operations of Windows, Microsoft Office/Office365, Apple/MAC, and other technologies
· Related Experience in customer service & support including troubleshooting and Help Desk for end users
· Diagnose and solve various technical issues
· Ability to research and accurately document procedure
· Ticket tracking and escalation experience
· Experience in 24x7 production operations, preferably supporting high availability environments
· Position will require availability after hours and weekends