The Role 

Under the direction of the Director of Operations, the Residential Aide is responsible for creating and ensuring a safe, caring and supportive community environment for our shelter residents.  This RA/School Liaison position involves working closely with residents to maintain school attendance records for all youth enrolled in school, communicate with DOE and school officials to provide verification of children’s absence and reasoning.  Also, provide emotional and physical support while addressing resident’s immediate needs with day to day tasks.  

Specific Requirements: 

This is a full-time shift position. Staff may be asked to adjust their work schedule depending on the operational needs of the site. 

Duties and Responsibilities: 

• Complete intakes for new clients and provide orientation to the facility, it’s protocols, as well as DHS rules and regulations. 

• Collect and make copies of client identification and other documents necessary during initial intake. 

• Maintain required written documentation of case records, utilize and navigate the computer database (CARES) to update client’s records in accordance with governmental and agency policy. 

• Perform weekly unit inspections to ensure compliance and safety of residents from banned items and substances. 

• Perform hourly facility inspections to ensure safety and adherence to shelter protocols. 

• Engage with residents while also monitoring daily on-site activities; as well as reporting and documenting any incidents to supervisory, case management and clinical staff.  

• Standard: Facility “rounds” are completed on an hourly basis. 

• Standard: Incidents and subsequent reports need to be documented and submitted on the day of the occurrence.  

• Assist residents while performing tasks working in community areas, and cafeteria; serving clients during mealtimes at breakfast, lunch, and dinner.  

• Assist in the planning and organization of recreational activities, events and outings. 

• Assist residents with receiving personal care items, clothing, Metro Cards or providing transportation when available and/or required. 

• Maintain inventory of food and dry goods. 

• Standard: Document the quantities in the Food Intake binder daily. 

• Standard: Document the temperature of freezers, refrigerators and monitor food quality daily. 

• Attend and participate in all required agency trainings and meetings.  Monthly staff and community meetings, also in-service and online LMS trainings. 

• Perform other duties as assigned by the Residential Aide Supervisor or other supervisory staff. 

Essential Skills and Qualifications: 

• High School Diploma, GED or HSE required. Bachelor's degree in human services or related field is preferred. 

• 1+ year experience working in the field of social service, housing, or emergency shelters. 

• Bi-lingual; Ability to speak fluent English/Spanish REQUIRED. 

• Ability to lift up to 20 pounds.  

• Must possess strong organizational, writing, communication, and computer skills. 

• Proficiency is MS and Google Suite preferred 

• F-80 Fire Safety Coordinator certification or ability to obtain in 3 months of hire is not required but encouraged. 

• NYC Food Handlers Certificate or ability to obtain in 3 months of hire is REQUIRED. 

• CPR certification is not required but encouraged. 

Compensation: 

A competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidate’s experience. 

Equal Opportunity: 

163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. 

Work environment and physical demands: 

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 15-20 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation. 

Occupational safety and health administration (OSHA): 

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards. 

Supervisory Responsibilities: