BEKO Technologies, Corp. is the U.S. subsidiary of BEKO Technologies GmbH, which was established in 1982 and is headquartered in Neuss, Germany. BEKO Technologies has been manufacturing and selling industrial technology products throughout the United States, Canada, Mexico and South America since 1991. The US subsidiary is in Atlanta, GA and aside from the German parent company; it is by far the largest subsidiary and manufacturing location within the group, as well as the fastest growing one.

The Technical Service Technician will provide support to new and existing customers for compressed air treatment products and systems. This position requires to travel on occasion for training but will not be more than 5% of the time and the person will work from the company’s headquarters in Atlanta. Given the BEKO’s strong team-oriented work environment, BEKO is strongly interested in dynamic, unique, and driven individuals who can work within this environment.

Areas of Responsibility:

  • For all areas of support, customers can come in the form of internal as well as external based. Most customers for this role will be internal.
  • Troubleshoots and resolves technical issues with Company air treatment equipment utilizing telephone, e-mail and Internet support.
  • Supports internal customers in assisting in part identification.
  • Performs in-house calibration as needed for specialty sensors.
  • Track all Service Calls; accurate data entry into CRM or call management tool, opening & closing orders, QM tickets and cases as required.
  • Provide data to support written reports as necessary or from the customer requested.
  • Process warranty & claim services according to MRP requirements and MRO purchase requests.
  • Inspects and tests malfunctioning equipment, following manufacturers and Company’s specifications, and using test and analysis instruments.
  • Must be able to read and understand, schematic drawings, technical manuals, wiring diagrams, air flow sheets and P&ID diagrams.
  • Disassembles malfunctioning equipment and remove, repair, or replace defective parts, such as refrigerant compressors, valves, or controllers.
  • Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment over the phone.
  • Support Technical Service Training to BEKO distributors as required.
  • Other duties as assigned.

Job Requirements:

  • Demonstrated ability to understand and analyze product warranty
  • Demonstrated ability to use ERP systems as well as MS Outlook, MS Word, & MS Excel.
  • Good written and verbal communication skills.

Necessary Skills:

  • Background of a service technician or engineering background
  • Electrical troubleshooting and understanding of elementary motor control circuits
  • Problem solving to identify analyze and resolve issues in a timely manner
  • Ability to clearly communicate technical information verbally and in writing

What does being an employee at BEKO Technologies mean?

BEKO Technologies offers employees the experience of working for a company that is a unique and synergistic blend of American and European business cultures. This means competitive salary packages, excellent benefits, comprehensive reimbursement plans, a team-oriented work environment, excellent corporate and industry reputation, and nearly unlimited growth potential within the company.

BEKO Technologies is a company where employees truly enjoy working. Through a more progressive management style, we seek to provide employees the ideal work-life balance and benefits that offer a real sense of security for all.

BEKO Technologies, Corp. is an equal employment opportunity employer.

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