Position Description: 

The Technical Service Specialist will provide support to new and existing customers for compressed air treatment products and systems.  This position requires occasional travel and will work from the companies headquarter in Atlanta.

Given the BEKO’s strong team oriented work environment, BEKO is strongly interested in dynamic, unique and driven individuals who can work within this environment.

 

Areas of Responsibility:

  • Troubleshoots and resolves technical issues with Company air treatment equipment through telephone and Internet support.

  • Track all Service Calls; accurate data entry into CRM, opening & closing orders and cases.

  • Assists the customer from the initial call to the end solution in a professional, respectful, and courteous manner.

  • Inspects and tests malfunctioning equipment, following manufacturers and Company’s specifications and using test and analysis instruments.

  • Disassembles malfunctioning equipment and remove, repair, or replace defective parts, such as refrigerant compressor, valves, or controller.

  • Process warranty services according to MRP requirements and MRO purchase requests.

  • Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment over the phone.

  • Startups and/or start up training for special projects.

  • Must be able to read and understand, schematic drawings, technical manuals, wiring diagrams, air flow sheets and P&ID diagrams.

  • Provide Technical Service Training to BEKO distributors as required.

  • Other duties as assigned.

     

    Job Requirements:

  • Demonstrated ability to use ERP systems as well as MS Outlook, MS Word, & MS Excel.

  • Excellent written and verbal communication skills.

  • General knowledge and experience in customer orders, shipping, receiving, and warehousing functions.

  • Advanced degree in related discipline, preferred

  • Minimum of 5-7 years of practical experience (preferred in the compressed air industry or related industries such as HVAC)

 

Preferred Skills:

  • Technical degree

  • High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience.

 

 

Necessary Skills:

  • Background of a service technician, very hands on

  • Electrical troubleshooting and understanding of elementary motor control circuits    

  • Problem solving to identify analyze and resolve issues in a timely manner

  • Ability to clearly communicate technical information verbally and in writing

  • Speak clearly and persuasively

  • Willingness and ability to make timely decisions, using sound and accurate judgment

  • Analytical ability to synthesize complex or diverse information

 

Who is BEKO:

BEKO Technologies Corp. is the U.S. subsidiary of BEKO Technologies GmbH, which was established in 1982 and is headquartered in Neuss, Germany.  BEKO USA has been manufacturing and selling BEKO products throughout the United States, Canada, Mexico and South America since 1991.  The American headquarters is located in Atlanta, GA and outside of the German parent Company; it is by far the largest subsidiary and manufacturing location within the BEKO Group as well as the fastest growing one.

As a manufacturer of all the ancillary components and system solutions associated to compressed air and gas, BEKO TECHNOLOGIES provides their customers with a broad product spectrum of industry leading products for all of their compressed air challenges.  With decades of experience and independent, family owned leadership we offer prompt, reliable service, corporate flexibility, and continuous product innovation. BEKO stands for compressed air technology at its best. For more than two decades, BEKO has developed, manufactured, and sold reliable, efficient and innovative components and systems for compressed air processing, condensate technology and measuring applications. BEKO is the world leader in condensate management technology, and is constantly developing better methods and techniques through intense research and development, and also via strategic acquisitions. Overall BEKO has enjoyed very strong growth in the world market with BEKO USA being the leading subsidiary by innovation, independence and growth.  BEKO USA is looking toward a bright future in this constantly expanding sector.

 

What does BEKO offer:

BEKO offers its employees the experience of working for a Company that is a unique and synergistic blend of American and European business cultures.  This means a very competitive salary package, excellent benefits, and comprehensive expense reimbursement plan including vehicle costs, a team oriented work environment, excellent corporate and industry reputation, and nearly unlimited growth potential within the Company.  Thus making BEKO a Company where employees truly enjoy working.  100% Company paid medical, dental, and vision coverage for the employee, SIMPLE IRA retirement plan, paid vacation and holidays immediately upon hire are all part of the standard benefits package at BEKO.  Full training and support will be provided to the selected candidate with on-going training, support, and development during the hired candidate’s tenure with BEKO.  Most importantly is that BEKO has a very strong, team oriented work environment, and is only interested in individuals who can work within this team.


BEKO Technologies, Corp. is an equal employment opportunity employer.

This job is currently not open for applications. Would you like to see our other open positions?