As the People Operations Specialist, your passion for people and processes will provide you the opportunity to support the coordination of projects directly affecting the entire company. You will work both collaboratively and independently keeping our operations on track and supporting our people, culture and growth.

About Polco

Headquartered in Middleton, WI and Boulder, CO, Polco is a public engagement technology startup specializing in community surveys and civic engagement services for local governments and other public-sector clients across the US. Polco is the only community engagement provider with a robust in-house survey science and public sector experts within its National Research Center (NRC). Polco is an equal opportunity employer and values diversity in its staff and clientele. 

The Role

  • Support the continuing improvement of organizational processes and workflows

  • Help build and maintain systems that support people processes and ensure robust communication about them (recruiting, hiring, and onboarding new staff, employee reviews, HR guidelines, professional development programs, PTO tracking)

  • Support collaborations and projects with electronic project management tools (Asana, note taking, agenda preparation, resource gathering and distribution, for example).

  • Manage meeting agendas and track action items, manage calendars with attention to detail

  • Coordinate and manage time-sensitive projects as they arise

  • May provide logistic and organizational support for event planning

  • Support Director of Ops and the Executive team by reading, researching, collecting and analyzing information as needed

  • Serve as a champion of our company values and culture

  • Contribute to an environment allowing everyone to bring their best selves to work, demonstrate engagement and commitment to the team, and recognize others’ contributions and accomplishments

Essential Responsibilities

  • Exceptional "people skills," including building trust and rapport, communicating with respect, and behaving with empathy, sincerity, and integrity.

  • Discretion, judgment and professionalism with the highest level of confidentiality

  • Ability to anticipate needs and troubleshoot problems 

  • Outstanding organizational skills with attention to detail.

  • Project management skills

  • Excellent writing, editing, and communication skills.

  • Facility with a range of computer applications (e.g., Google Suite, Microsoft Suite, Asana, hubspot)

  • Ability to be self-motivated, proactive, resourceful, and solutions-focused

  • Ability to deal with ambiguity 

  • Ability to be collaborative and team-oriented; go above and beyond to help others 

  • Willingness to step in to fill needs in other areas, when appropriate.

What you Bring

  • Bachelor’s Degree, 3+ years’ related experience

  • People Operations/HR Experience

  • Exceptional planning and organization skills

  • High attention to detail, critical thinker

  • Excellent analytical and problem solving skills

  • Excellent verbal and written communication skills; effectively converse with all levels of the company 

  • Intermediate computer skills in Microsoft Office Suite/Google Workspace; Advanced skills in Excel/Sheets

  • Professional integrity and accountability

  • Ability to work in fast-paced, collaborative environment

Why Work With Us?

  • The excitement of being on the ground floor of ap

  • Exceptional benefits package including dental, medical, & vision coverage 

  • Flexible work hours, remote working & generous paid time off

  • Vanguard IRA with up to 3% company match of employee contribution

  • A home-office/tech allowance on-hire and renewing bi-annually

  • A professional development allowance

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