Survey Research Associate

Who we are

Polco is dedicated to transforming how local governments, representatives, and community organizations interact with the communities they serve. We’re all about civic engagement and creatively bringing new and innovative technologies to the front lines of public governance. Our team comes from every walk of life and all corners of the political spectrum, but we’re all problem solvers at heart.

The Role

As a Survey Research Associate at Polco you will help manage our clients’ custom research needs. You will be responsible for survey project management including client consultation, question design and formatting, sampling, outreach implementation, analysis and delivery of results (including presentations, if requested). You’ll be the primary point of contact for your client. You will also work across teams to continue to develop our online reporting capabilities. Essential to the role is helping evolve innovative sampling and weighting procedures to reduce time and increase the effectiveness of the outcomes.

Key Responsibilities:

Project design, execution, and analysis of client-specific projects - including question writing, sample selection, analytical plans, data weighting, and report writing.
Wth training, you may be asked to present survey results to clients, on their request.
While a Customer Success Specialist will own the overall client relationship, you will serve as the primary point of contact for the client for the specific research to articulate the process and methodologies and guide the work.
Become well-versed in Polco’s capabilities to encourage clients independent use of the product
Manage client workload with minimal supervision/oversight required
Provide mentorship and training to other team members
Once familiar with our databases, you may be asked to manage company research projects

Skills & Requirements

Bachelor’s Degree in a field that teaches statistics and survey methods
3+ years of quantitative survey research experience outside of academia
Excellent written and verbal communication skills
Entrepreneurial focus to thrive within our growth-oriented environment, with a drive to contribute to our growth
Proven ability to manage multiple projects at varying stages simultaneously, with the ability to prioritize accordingly while maintaining superior client service
Willingness to mentor colleagues and delegate project tasks
Proven ability to work collaboratively in a dispersed team environment
Highly organized and detail oriented, committed to providing the highest quality data and analysis to clients
Analytic mindset with a penchant for strong data visualization and delivering actionable insights to empower our clients
Work with autonomy at the highest level of accuracy in all facets of the data analysis process.
Excellent data processing and analysis skills using R or SPSS
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Excellent written and verbal communication skills
Highly analytical with excellent organizational skills
Flexible and open to changing priorities and managing multiple projects simultaneously

What We Offer:

A collaborative company culture where we work together to get things done

This is a full-time position with a salary range of $70,000 - $95,000 annually, commensurate with experience.

Benefits

Up to 100% employer paid health premiums for employee, plus up to 100% 50% for family (full benefit capped at $1,200/month)
100% of vision, dental, supplemental insurance
Vanguard IRA with up to 3% match of employee contribution
Flexible working schedules and remote work
Self-managed PTO and 10 paid holidays
A home-office/tech allowance on-hire and renewing biennially
A professional development allowance

We are committed to building a workplace that reflects the diversity of the communities we serve. We especially encourage women, people of color, folks who identify as queer and others who are underrepresented in the technology or research field to apply.