Job Title: Account Manager
Location: St. Paul, Minnesota
Reports To: Chief Operating Officer
Company: FarmOp Capital
Company Overview
FarmOp Capital, founded in 2017, is a leader in providing innovative working capital solutions for American farmers. Our unique production-based lending approach offers high advance-rate operating loans that enhance marketing flexibility and purchasing power for U.S. growers. Headquartered in St. Paul, Minnesota, we address a significant gap in agricultural lending by leveraging advanced technology and outcome-based lending strategies.
Position Summary
As Account Manager, you will play a crucial role in delivering exceptional customer experience while managing farmers’ operating budgets throughout the life of their loans. You will review financial documents and other relevant information to create and update customized budgets that meet customers’ cash flow needs while maintaining compliance with underwriting guidelines and loan covenants. You will conduct borrower interviews to gain insights into their operations, ensure accuracy in documentation, and provide proactive support through regular check-ins. Additionally, you will assist with ongoing asset management tasks consistent with FarmOp’s servicing policies and procedures, including oversight and performance monitoring.
The ideal candidate will possess strong analytical and problem-solving skills, attention to detail, and a customer service-oriented mindset. This role reports directly to the Chief Operating Officer.
Key Responsibilities
- Borrower Interviews: Conduct interviews to understand applicants' cashflow needs and help structure or modify their loan budgets.
- Document Review: Review financial documents (e.g., income statements, rent schedules, pro forma budgets) and requests for invoices or payments to ensure expenditures are within loan terms.
- Communication: Keep borrowers informed of loan status, provide updates, and assist with loan budget adjustments. Train borrowers on FarmOp's loan portal and other technology solutions. Maintain regular communication with customers, including proactive check-ins and updates.
- Collaboration: Work closely with loan officers and underwriters to facilitate efficient loan approvals. Assist with ongoing asset management tasks in line with FarmOp’s servicing policies.
- Problem Resolution: Identify and resolve discrepancies in loan applications or documentation and communicate resolutions to appropriate parties. Address and route customer requests for timely and successful resolutions.
- Customer Service: Provide exceptional customer service to borrowers with professionalism and empathy throughout the loan application and servicing process. Educate customers on our loan products and process. Provide training and support for FarmOp’s loan portal and technology solutions.
- Continuous Improvement: Assist in developing and refining processes, procedures, and policies to enhance efficiency and effectiveness. Provide suggestions and feedback for further technological development.
Required Knowledge, Skills, & Abilities
- Education: Bachelor's degree in finance, business administration, or a related field preferred, or equivalent education and experience.
- Experience: 5+ years of accounting, finance, or loan processing experience required; agricultural lending experience preferred.
- Analytical Skills: Strong attention to detail and understanding of accounting principles; ability to manage multiple tasks efficiently.
- Communication Skills: Excellent interpersonal skills; ability to build trust and rapport with clients and colleagues.
- Organizational Skills: Highly organized and able to work under pressure in a fast-paced environment.
- Technical Proficiency: Proficiency with financial software and Microsoft Office; experience with Oracle's NetSuite platform preferred.
- Leadership: Demonstrated commitment to teamwork and professional development.
Work Environment
- Based in St. Paul, MN
- Typical office environment with standard office equipment usage
Position Type: Full-time
Equal Opportunity Employer
FarmOp Capital is an equal opportunity employer and does not discriminate based on race, color, national origin, age, religion, veteran status, marital status, sexual orientation, gender, or any other protected characteristic. We comply with all applicable federal, state, and local discrimination laws. Applicants with disabilities will not be denied employment if reasonable accommodations allow them to perform the essential functions of the job.
Benefits
- 401(k) Safe Harbor contribution
- Medical, dental, and vision insurance
- Disability and life insurance
- Employee assistance program
- Paid time off
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment
Other Duties
This job description is not exhaustive, and additional duties may be assigned as necessary.
How to Apply
Join FarmOp Capital and contribute to advancing agricultural prosperity and rural development. Apply now to become our Account Manager and support the financial needs of farmers and agribusinesses across the country.