Inside Sales  

Job Title: Inside Sales
Division: BDS Project
Location: Rochester, MN
Hours: Monday - Friday, 8:30 AM to 5:00 PM (40+ hours per week)
Salary: $22.42 - $36.22 per hour (Performance-Based Pay)
Lunch: 30-Minute Unpaid Lunch Break (Mandatory)
Breaks: Two 15-Minute Paid Breaks (Mandatory)

Company Overview:

BDS Contract Door & Hardware Co. is a leading national distributor and integrated solutions provider specializing in commercial construction. With a diverse range of products, including doors, hardware, specialty items, and electronic access control devices—we serve both new construction and renovation projects. We pride ourselves on our professionalism, integrity, and long-standing relationships in the commercial construction industry.

Position Overview:

We are looking for a motivated and customer-focused Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for generating and closing sales leads, managing customer relationships, and providing exceptional service to both existing and new clients. You will play a key role in supporting the sales team, ensuring accurate order processing, and helping our clients find the right products to meet their needs.

Key Responsibilities:

  • Sales Generation: Proactively reach out to potential clients via phone, email, and other communication channels to generate new business and follow up on inbound inquiries.
  • Customer Relationship Management: Develop and maintain long-term relationships with clients, offering tailored solutions to meet their specific needs.
  • Order Management: Process orders, ensuring accuracy and timely delivery, and resolve any customer inquiries related to order status or products.
  • Product Knowledge: Stay up-to-date on BDS’s product offerings, including doors, hardware, and specialty items, to assist customers in selecting the best products for their projects.
  • Sales Support: Collaborate with the outside sales team and other departments to ensure smooth operations and effective follow-through on customer orders and requests.
  • Quote Preparation: Prepare accurate and timely quotes based on customer requirements, ensuring competitive pricing and optimal solutions.
  • Customer Service Excellence: Provide top-tier customer service, addressing any issues, concerns, or returns in a professional and prompt manner.
  • Sales Reporting: Maintain records of sales activities, track sales performance, and report regularly to management on progress toward sales goals.
  • Team Collaboration: Work with cross-functional teams (shipping, logistics, operations) to ensure that customer orders are fulfilled on time and to the highest standard.

Preferred Qualifications

  • Industry Knowledge: Familiarity with commercial doors, hardware, or related products is a plus.
  • Sales Certifications: Experience with sales training or certifications (e.g., SalesForce, Sandler Sales Training) is a bonus.

Qualifications:

  • Proficient in reading and interpreting construction blueprints and specifications.
  • Familiarity with estimating software and digital tools.
  • Strong organizational skills and a keen attention to detail.
  • Excellent communication and interpersonal skills.
  • Experience in Division 8 (doors, frames, hardware) or construction estimating is advantageous but not mandatory.
  • Ability to manage multiple projects and adapt to changing priorities.

Required Skills/Abilities:

  • Excellent communication skills
  • Problem-solving aptitude
  • Excellent interpersonal and customer service skills
  • Excellent sales and negotiation skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong math and matching skills
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • Proficient at service or sales software
  • Experience in project coordination.
  • Strong written, verbal, and presentation skills.
  • Proficiency with Microsoft Office and Bluebeam or equivalent .pdf editor.
  • Work effectively in a team environment and maintain a positive attitude.
  • Be able to manage multiple projects at the same time.
  • Experience with project management/estimating software

Education and Experience:

  • Bachelor's degree (or equivalent experience) in a relevant field is a plus or at BDS desertion.
  • At least three years of related experience required or at BDS desertion.

 

 Benefits include:

 

BDS Contract Door & Hardware Co. is partnered with a Professional Employer Organization (PEO), allowing us to offer our employees access to a variety of better, more affordable benefits. The PEO helps streamline many administrative functions like payroll, benefits administration, compliance, and workers' compensation.

  • Motivosity Rebates Bucks:
    Motivosity is a cloud-based software for BDS employees to promote positive employee engagement in the workplace. BDS sets goals to reward employees with dollar rebates to achieve and get recognition for going up and beyond. Employees are given $5 per month to pass and receive funds from peers as a thank you or recognition of doing an outstanding job.
  • Weekly Paychecks
  • Product Discount
  • 401K Plans (up to a 4.5% Employer Match)
  • Paid Time Off (2+ weeks starting)
  • Medical Plans (starting at $FREE Premium paid for by BDS)
  • Dental Plans (starting at $FREE Premium paid for by BDS)
  • Vision Plans (starting at $FREE Premium paid for by BDS)
  • FSA Spending Account
  • HSA Savings Account
  • Life Insurance (BDS pays for $10K in coverage per employee)
  • Supplemental Life Plans (starting at $0.62 per pay period)
  • Short Term Disability Plans (starting at $1.80 per pay period)
  • Long Term Disability Plans (starting at $6.38 per pay period)
  • Legal Assistance Plan (starting at $3.92 per pay period)
  • Accidental Insurance Plans (starting at $1.92 per pay period)
  • Critical Illness Insurance Plans (starting at $1.58 per pay period)
  • Hospital Indemnity Insurance Plans (starting at $4.71 per pay period

 

Benefits are voluntary and available during open enrollment. Open enrollment occurs when you first join the company, or if you experience a life-changing event, such as marriage or the birth of a child. Additionally, open enrollment takes place at least once a year, typically starting in January, giving you the opportunity to review and adjust your benefits plan.

Please note that all listed products and pricing are subject to change with a 30-day notice. The pricing provided is current at the time of this posting but may differ once you are hired.