Solutions Specialist


For over 60 years, IQAir has been a leader in improving indoor air quality in residential, commercial and institutional markets. IQAir’s vision is to assist people in living longer, healthier lives by providing products and services to help them breathe cleaner, healthier air. For our North American headquarters, located in La Mirada, California, we have an immediate opening for a Solutions Specialist.

 

Summary

This position provides sales, customer service and administrative support to the IQAir Solutions Department. This position will also serve to staff the IQAir Clean Air Experience Center as an alternating retail sales associate. A high-level of accuracy and professionalism are required, as the position involves working with customers, prospects, and other companies on behalf of IQAir. 

IQAir North America has a retail experience center at our company headquarters in La Mirada, CA. On a rotational basis with the team’s other Solutions Specialists, the Solutions Specialist will be serving customers in our retail showroom by helping customers select the air quality solution that best meets their needs.

 

Attributes

  • Highly effective communication skills to support daily phone, chat and email interactions with customers, dealers, team members and other stakeholders
  • Capable of adapting communication style to a varied audience
  • Ability to establish and build effective working relationships and partnerships with clients
  • A high level of professionalism and positive attitude is required
  • Ability to work quickly and effectively under pressure and manage multiple priorities simultaneously
  • Demonstrated problem solving and critical thinking skills
  • Strong attention to detail with a focus on accurate CRM documentation and follow through

 

 Responsibilities

  • As part of the Solutions Center email, chat and call queue, answer customer inquiries, resolve problems and convert to a sale when possible
  • Interacts with external customers, via prospecting and relationship management to increase sales volume
  • Maintain a positive and professional attitude and foster teamwork
  • Manage IQAir PerfectPro installation projects, as assigned, ensuring quality and timely completion
  • Log all activity in CRM to track sales pipeline and ensure accurate reporting of customer activities and opportunities
  • Actively generate and manage sales opportunities across both Residential and Commercial (B2B) segments
  • Use CRM to produce daily and monthly reports
  • Responsible for maintaining FAQs and creating content as needed
  • Solicit new HVAC contractors for installation projects
  • Coordinate training preparation and execution
  • Assist the Solutions team with day-to-day operational issues

 

 Clean Air Experience Center

  • Welcome customers to the IQAir Clean Air Experience Center, assess needs, provide recommendations, and close sales
  • Direct customers to our Help Me Choose application and guide them through the experience
  • Provide a demonstration and explanation of recommended solutions following a Personalized Air Cleaning Evaluation
  • Document sales activity by creating or updating customer records
  • Process payments by totaling purchases and  processing credit cards.
  • Retrieve purchased products from storage and coordinate delivery within the Experience Center
  • Saturday and evening availability required on a rotating schedule
  • Follow all safety equipment requirements

 

Qualifications

  • Must be able to communicate in English both verbally and in written form
  • 2+ years of progressive inside sales and sales support experience
  • 2+ years of retail sales experience preferred
  • Flexible schedule including Saturday and evening availability 
  • Continuing education in sales training preferred
  • Experience with lead generation and coordination
  • Proficient in Microsoft Applications (Outlook, Excel, Word)
  • HubSpot experience is a plus
  • Associates degree or equivalent experience
  • Ability to move 50+ lbs. with the assistance of approved material-handling equipment
  • Ability use proper safety equipment
  • Ability to pass pre-employment drug and background screening
  • Other Requirements

 

Other Requirements

May be required to attend and participate in professional development activities both in and outside the company to stay abreast of new developments and best practices.

 

Sales and CRM Expectations

 

  • All calls, emails, meetings, and tasks must be logged in CRM immediately after completion
  • Maintain accurate and up to date records for all leads, contacts, and opportunities in CRM
  • Create opportunities as soon as a qualified sales conversation indicates revenue potential
  • Update deal stages and customer status consistently throughout the sales process
  • Record call outcomes, notes, and next steps for every interaction
  • Meet minimum daily activity requirements, including outbound calls or equivalent customer facing activity
  • Actively generate and manage opportunities across both Residential and Commercial segments


What IQAir offers

At IQAir, base pay is one part of our total compensation package and is determined within a range.  The base pay range for this position is between $33.65 and $36.06 hourly. Your base pay will depend on your skills, qualifications and experience.

 

IQAir offers a number of additional discretionary benefits such as:

  • Work with a small, flexible international team
  • Extensive on the job training and professional development
  • Company with a strong value system
  • Work in a Clean Air Facility
  • 60 year history of excellence
  • A comprehensive benefits package that includes:
  • 100% subsidized medical, dental & vision for team member
  • 401K Plan with company match, 100% vested from day 1
  • On-site gym and 24-Hour Fitness Gym Membership
  • Wellness Program
  • Alternative Transportation & Carpool Incentives
  • 13 paid Holidays per year
  • 12 Day of PTO in first year
  • A slide!

 

IQAir is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

IQAir complies with the Americans with Disabilities Act and California’s Fair Employment and Housing Act. Applicants needing accommodation in the application process should contact us at 562-903-7600 and ask to
speak with Human Resources.