Small Business Program Coordinator

 

ABOUT HOT BREAD KITCHEN

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized, wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources.
Culinary Fundamentals, our award-winning culinary training program, provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills, leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers. 

 

THE OPPORTUNITY 

Hot Bread Kitchen seeks a detail-oriented, results-driven Small Business Program Coordinator to support the success and growth of the HBK Incubates program. This multifaceted role serves as the primary point of contact for member communications, coordinating recruitment, onboarding, and mentorships. The Coordinator is responsible for the daily coordination of program operations, including maintaining our Learning Management System (LMS), tracking business performance data, and ensuring data integrity within Salesforce. Additionally, this position provides critical cross-functional support by collaborating with the Development, Brand, and Community Engagement teams to provide member stories and data for grant reporting and recruitment efforts. 

 

The Small Business Program Coordinator supports Hot Bread Kitchen Incubates (HBKi), our programs that support food entrepreneurs to start and grow their businesses. The position will work closely with the HBKi Team and will report directly to the Small Business Program Manager.

 

GENERAL RESPONSIBILITIES

  • Member Engagement

  • Serve as the first point of contract for member communications via email, text, and phone. 

  • Meet with prospective members to introduce them to HBK Incubates.

  • Draft and send the monthly member newsletter via Mailchimp. 

  • Partner with the Program Manager to develop the member resource hub and maintain updated information.

  • Partner with the Volunteer Manager to match members with relevant volunteers for mentorships and technical assistance, and track matches and outcomes.

  • Program Operations

    • Attend and support the Program Manager at monthly Seed workshops.

    • Manage member and staff accounts on the Learning Management System (LMS) that hosts the Seed curriculum, troubleshoot member technical issues, and receive, store, and report on member feedback about the platform.

    • Track completion of program surveys, following up with members as needed, and report on survey response trends.

    • Track submission of business performance data in the Start and Scale programs, following up with members as needed, and report on business performance trends.

    • Receive, file, and conduct screenings of member applications to ensure they meet eligibility requirements of the programs. 

    • Schedule and support member interview logistics. 

    • Provide additional logistical support, as needed, across the programs in support of the Program Manager and Sr. Director.

    • Maintain the HBK Incubates CRM via Salesforce.

  • Data Entry and Reporting

    • Maintain member data in Salesforce on a consistent basis. 

    • Collate and circulate weekly and monthly data updates.

  • Cross-Functional Support

    • Coordinate member engagements requested by our Development and Brand Teams. 

    • Pull data and provide member stories for grant proposals and reports.

    • Support the Community Engagement Team with member recruitment. efforts, including reaching out to partner organizations and attending events.

    • Perform other duties as assigned, including supporting cross-functional projects and operational needs as they arise.

 

QUALIFICATIONS

  • Driven by and have a strong interest in Hot Bread Kitchen’s values and mission.

  • Must have the ability to manage competing priorities in a fast-paced, mission-driven environment.

  • Must have a minimum of 1 year of work experience, preferably in project management, administration or direct services.

  • Must have a working understanding of New York City’s food entrepreneurship ecosystem and a demonstrated interest in supporting small businesses.

  • General computer proficiency in Microsoft Office, Google platforms, and productivity software preferred. Familiarity with client relationship management (CRM) databases, like Salesforce, is a plus.

  • Fluency in English required, Spanish fluency preferred.

  • Excellent written and verbal communication skills to interact effectively with internal teams and external agencies required.

  • Must be teamwork oriented but with ability to work independently with minimal guidance.

COMPETENCIES

  • Interpersonal relations - Exhibits respect and understanding of others to maintain professional relationships. Ensures trust and respect. Recognizes and owns the personal impact of their words and actions.

  • Effective listening - Builds understanding and empathy through listening to what others have to say and responding appropriately. Demonstrates understanding of another’s point of view. 

  • Results driven - Achieves goals in a timely manner and adapts to various solutions when an original solution does not work. Gathers information, seeks input, and drives work forward.

  • Detail oriented - verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors, and probes one’s own thinking. Addresses errors quickly and learns from them. Look for ways to prevent similar errors.

  • Supportive - Seeks ways to support team efforts while contributing to overall organizational success.

 

OUR VALUES

We are driven by a feeling of commitment to support our members, teammates, and partners as best as we can. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek opportunities for connection and to become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and the velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

 

LOCATION AND HOURS

This hybrid position requires an in-person presence three days a week at our Chelsea Market office or partner kitchens across the five boroughs. While the role typically follows a 9 am–5 pm schedule, it requires a weekly shift of 12 pm–8 pm to support evening programming, typically on Mondays.

 

COMPENSATION & BENEFITS

This is a full-time position. The salary range is $62,000-$65,000, commensurate with experience. Hot Bread Kitchen's comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days  (including holidays and staff appreciation days, and a one-week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically minded (learn more about our culture on hotbreadkitchen.org/careers).

 

HOW TO APPLY

 

  • Please include a cover letter and experience-aligned resume, including your pronouns.

  • Apply at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via our Applicant Tracking System will be considered. Applications sent via LinkedIn or other third-party sites will not be accepted or reviewed.

 

Hot Bread Kitchen is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact hr@hotbreadkitchen.org to request such an accommodation.