Job Announcement:
Membership Manager
About Washington Nonprofits
Washington Nonprofits is the state association for all nonprofits in Washington. At Washington Nonprofits, we believe in the power of strong nonprofits to strengthen their communities. Our mission is to make sure nonprofits have what they need to succeed. Washington Nonprofits has three main goals: deliver high impact learning opportunities for nonprofits of all sizes, be a voice for nonprofits in public policy, and convene nonprofits in ways that strengthen their impact. We achieve these goals with a strong commitment to equity and inclusion, and respect for regional differences. Our organizational culture is fast-paced, entrepreneurial and results-oriented. We value and support learning and professional growth and offer flexible hours and telecommuting options.
Washington Nonprofits is 10 years old. We have a small but mighty team of ten staff members serving over 30,000 nonprofits in Washington. We provide an extensive array of in-person and online learning opportunities for nonprofit professionals and volunteers. We are also a leading advocacy voice on behalf of nonprofits. We seek to connect nonprofits, foster collaboration and unified action both to create a better climate for nonprofits to operate and to improve how nonprofits serve our communities. This position is key to maintaining the momentum and reach that we have achieved. Future goals include increasing relationships and relevance for communities of color and rural communities, remaining nimble, delivering timely information and ideas, and staying accountable to our members and the greater nonprofit community.
Position Summary
The Membership Manager is the main administrator for Washington Nonprofits’ membership program. As a state association for nonprofits, membership is at the heart of our work. The Membership Manager actively recruits members and encourages members to renew their membership. They will develop and implement creative methods and campaigns to grow the number of nonprofit and allied members and participate in community engagement efforts to ensure that our membership includes historically under-represented community groups. In addition, this role takes the lead in providing targeted communications and customer service to members and serves as the voice for membership across all of our programs.
Duties and Responsibilities
- Customer Service
• Serve as central point of contact for members; respond to general inquiries.
• Orient new members.
• Coordinate current member service programs including relationship building and contracting with vendors and benefit providers.
• Craft and distribute regular communications to members
• Seek innovative ways to add value for members
2. Member recruitment and retention
• Actively participate in crafting membership development strategy in partnership with the Director of Community Engagement, including networking with peers at other state associations to identify best practices and engaging in program planning with Washington Nonprofits leadership.
• Develop and implement member recruitment campaigns.
• Process membership applications, manage membership recruitment and renewal appeals and invoicing.
• Engage staff and board in member recruitment and retention.
• Communicate membership value and benefits to current and prospective members via our website and email communications.
3. Maintain member records
• Ensure that data about our members is accurate and up to date, using Salesforce CRM.
• Monitor and report on key metrics related to membership growth and generate reports to inform member engagement strategy.
• Develop and maintain all office/electronic files and systems associated with membership.
4. Provides Administrative Support to the Community Engagement Department
• Support communications for community engagement events.
• Facilitate community engagement events (tech support, co-facilitating, etc.).
• Update salesforce based on community engagement interactions.
5. Contribute to a strong organization
• Contribute to the visibility of the organization by representing WN at events.
• Bring ideas from events, meetings, etc. back to the organization to contribute to our on-going effort to understand and support nonprofits in Washington.
• Work on special projects and participate in key events such as the annual conference.
• Promote Washington Nonprofits membership.
• Support Washington Nonprofits advocacy work.
Desired Qualifications
If you possess some of the qualifications below and have a strong interest in learning about the other areas of the job, we encourage you to apply.
• Passion for nonprofits
• Membership development or fund development experience
• Other related experience, especially in a nonprofit setting
• Experience using Salesforce or other CRM to maintain, track and report data
• Ability to work with a wide range of people and provide excellent customer service
• Comfort using technology and designing systems, including cloud-based apps and software.
• Familiarity with Washington state communities, especially communities of color and/or rural communities.
General Skills and Requirements for all Washington Nonprofit Staff
• Commitment to our mission
• Excellent customer service skills
• Outstanding verbal/written communication skills
• Demonstrated commitment to racial equity
• Proficiency in Office Suite (Word, Excel, PowerPoint, Outlook) is required. Experience with membership databases, MailChimp and Salesforce preferred.
• Ability to handle multiple tasks, projects and priorities effectively and professionally
• Ability to travel within state
Additional Information
Location: Seattle Office or remote from another location in Washington state. Some travel required, primarily within Washington state
FLSA Classification: Full-time, Exempt
Compensation Range: $53,000-$60,000 plus benefits including paid time off and health insurance.
Position Reports to: Director of Community Engagement
How to Apply
Please submit your resume and cover letter online. Preference will be given to applications received by July 20, 2021.
Washington Nonprofits is an equal opportunity employer. We strive to create an inclusive and equitable workplace. We encourage applications from people of all backgrounds.
Washington Nonprofits Equity Statement
As part of our commitment to revolutionize nonprofits' place in our state and world, Washington Nonprofits is committed to be a champion and a leader in the quest for diversity, equity, and inclusion in the nonprofit sector. For us, this means using a diversity, equity, and inclusion lens in all the work we do, including looking at ourselves as a nonprofit. We know this means constant learning. If we err, we ask for grace and further discussion, so we can hold ourselves accountable to communities of color, rural communities and others who have been marginalized, and can continue learning and being challenged. We welcome the greater discussion, so we can make the strongest decisions for the issues that affect our membership and become a leader in learning and supporting diversity, equity, and inclusion for our state’s nonprofit organizations.
For more information about Washington Nonprofits, visit www.washingtonnonprofits.org.