OUR MISSION:
Family Reach is a national 501(c)(3) nonprofit dedicated to removing the financial barriers standing between cancer patients and their treatment — such as loss of income, increased out-of-pocket expenses, and socioeconomic factors. When faced with these financial barriers, families have to make impossible decisions like choosing between paying for treatment or basic essentials like housing, food, and transportation. No family should have to choose between their health and their home — and we won’t stop until that’s the reality.

INTERNSHIP OVERVIEW:

Family Reach is seeking an unpaid intern to join our team this summer. This is a great opportunity for someone who is looking to gain experience in nonprofit organization management or looking to earn course credits.

The Operations Intern will report to the Senior Manager of IT Solutions and work very closely with the entire Operations team. The Operations Intern will learn valuable skills to ensure organizational effectiveness and improve upon their leadership skills. The Operations Intern will learn to understand the inner workings of a nonprofit and the technology used to do so. This includes reviewing existing solutions and workflows, identifying areas of improvement, conducting research on cost-effective solutions, and creating and communicating timelines for implementing improvements.

The ideal candidate is eager to learn, has a passion for giving back, and is interested in technology. Organization and communication skills are a plus but can be taught. It is well suited for an individual who enjoys both learning and mastering a wide variety of tasks, as well as working with a number of different stakeholders.

The intern will work 15-20 hours per week starting end of May 2024 to mid-August 2024, but the start and end dates can be flexible to accommodate an academic calendar.

Key Responsibilities:

Nonprofit Operations

  • Thoroughly review and document existing and new operations processes

  • Work directly with operations management to identify areas of improvement

  • Monitor and understand current technology best practices

  • Actively listen and collaborative in meetings with the Operations team as well as with our fundraising, marketing, and program delivery teams

Technology and Internal Systems

  • Learn our databases to create and maintain reports and dashboards for all teams

  • Provide data support and assist with testing

  • Assist with data quality and data hygiene including merging contacts and deleting duplicate records

  • Support the implementation of requests and troubleshoot issues from internal and external users

Project Management

  • Learn essential project management skills and principles

  • Participate in staff meetings and trainings

  • Create and circulate detailed notes to team

  • Communicate important project updates to appropriate team members

 

Qualifications:

  • Willingness to learn new concepts and technologies quickly

  • Experience with technology a plus

  • Interest in growing their organizational, analytical and critical thinking skills

  • Verbal communication skills

  • Enthusiastic, curious, and proactive attitude

  • Interest in learning to manage multiple priorities independently and simultaneously

  • Access to laptop

 

FAMILY REACH VALUES:
Family Reach is inclusive of all racial, ethnic, and cultural minorities; LGBTQIA+ individuals, individuals with disabilities, individuals that are neurodivergent, and individuals from all educational backgrounds. We encourage multiple perspectives and experiences, support a multicultural environment, and are dedicated to building our leadership and staff to reflect these values and the diverse communities we serve.