Family Reach is a national 501(c)(3) nonprofit organization dedicated to removing the financial barriers standing between a cancer patient and their treatment. We deliver financial education, financial coaching, resource navigation, and emergency relief funds to patients and caregivers facing a cancer diagnosis, so no family has to choose between their health and their home. Our organization believes in the values of compassion, courage, innovation, scrappiness, and collaboration as core components of our community and the services we provide.


The Lead Navigator will work with Programs leadership to ensure Family Reach’s Programs are equitably delivered to families facing cancer. The Lead Navigator will be responsible for carrying a caseload of families seeking services, supporting the navigator team, and will be the point person for day-to-day questions, inquiries, and concerns from hospitals and families. The Lead Navigator, in collaboration with other departments, will identify areas for growth and improvement to program delivery and ensure the navigator team is effectively trained on program delivery best practices.

The ideal candidate will have knowledge in trauma-informed care, motivational interviewing and assessment best practices and will report directly to the Director of Program Delivery.

The ideal candidate will have extensive knowledge of the experiences of cancer patients, their caregivers and the healthcare professionals who work with them. The candidate will also have a deep understanding of support resources available to patients facing cancer and familiarity with navigating to those resources.


Staff Management

  • Manage 2 - 3 resource navigators
  • Responsible for scheduling and setting agendas for weekly department and navigator meetings
  • Provide guidance and training to navigator staff, fielding questions and ensuring the team is fully equipped to effectively deliver Financial Assistance and Resource Navigation

Resource Navigation

  • Manage direct referrals from donors and board members
  • Carry a caseload, interfacing daily with healthcare professionals, people diagnosed with cancer, and their caregivers to assess financial needs and provide appropriate services

Workflow Management/Process Improvement

  • Identify process improvements based on navigator, HCP, and family feedback
  • Responsible for waitlist management ensuring cases are disbursed timely and equally among all resource navigators
  • Collaborate with the IT Operations team to improve service delivery
  • Identify and communicate potential roadblocks to service delivery that could affect capacity, delivery of services, or the impact of Family Reach programs
  • In collaboration with the Programs Operations Manager, develop coverage policies and plans for staff holiday and vacation schedules
  • Assist Programs leadership on high-priority department initiatives


  • 3-5 years of professional work experience required, MSW or related degree required
  • Knowledge of trauma-informed care, motivational interviewing, and psychosocial assessments
  • Excellent oral and written communication skills
  • Bilingual (English and Spanish fluency) strongly preferred
  • Highly organized and detail-oriented
  • Ability to be both collaborative and independent
  • Project Management experience or experience with managing multiple projects at once


Family Reach is inclusive of all racial, ethnic, and cultural minorities; LGBTQIA+ individuals, individuals with disabilities, individuals that are neurodivergent, and individuals from all educational backgrounds. We encourage multiple perspectives and experiences, support a multicultural environment, and are dedicated to building our leadership and staff to reflect these values and the diverse communities we serve.

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