Family Reach is seeking an experienced HR Manager to join our growing team in our Boston office. Reporting to the Sr. Vice President of Operations & Chief of Staff, this person will serve as the go-to internal Human Resources staff member. The HR Manager will interface regularly with our Professional Employer Organization (PEO). As a human resources generalist, this role will oversee full-cycle talent management and organizational development, including: talent acquisition, performance management, learning and development, organizational culture, employee engagement and retention, and diversity and inclusion.

The ideal candidate will have 5-10 years of relevant experience, and be willing to improve existing and develop new processes.

Responsibilities include:

HR Administration

  • Assume all human resource administration activities for the organization

  • Regularly interface with our PEO to understand legal requirements related to HR,

    reduce legal risks and ensure regulatory compliance

  • Review existing HR policies and procedures and identify needs for revisions and new

    policy development

  • Collaborate with the Sr. Vice President of Operations & Chief of Staff to manage the

    annual compensation review process to provide incentives and rewards for effective


  • Participate in (and eventually run) quarterly meetings with the HR/Compensation

    Committee, which is made up of various Board members

  • Serve as the point person for all staff regarding HR matters

  • Setup all new hires in the organization’s Human Resources Information System (HRIS)

    and manage employees’ personnel files

  • Maintain and update the organization chart

    Talent Acquisition & Onboarding

  • Identify and create recruitment plans based on organizational strategies and talent

    acquisition needs

  • Collaborate with the hiring manager to facilitate the interview and hiring process, as

    well as to review and support creation of onboarding plans for all new hires

  • Utilize TriNet Hire applicant tracking system to manage the posting, recruiting, and

    communication of jobs and candidates

  • Create and maintain job descriptions

  • Oversee and support hiring supervisors to effectively onboard new hires

Performance Management

  • Manage the performance management process, ensuring it is consistent and effective

  • Identify and implement a new cloud-based solution to streamline the annual

    performance review

    Learning & Development

  • Identify ways to increase access to learning programs, including arranging trainings on

    topics such as: management, coaching, feedback, performance evaluation, change

    management, and facilitation skills

  • Regularly review and update organizational core competencies

    Organizational Culture

  • Champion and nurture a vibrant and collaborative organizational culture

  • Coordinate team meetings and retreats, as well as ensure team-building strategy

    (recognition systems, celebrations, etc.) is in place and executed well

  • Lead the annual culture survey and evaluation, analyzing the survey results and

    reporting back to the team

  • Implement a diversity & inclusion (D&I) initiative into the Family Reach culture

    beginning with a committee comprised of various staff members

Position Qualifications

  • Undergraduate degree required

  • 5-10 years of professional human resources experience

  • Ability to work with staff at all levels of the organization

  • SHRM Certification a plus

  • Non-profit experience a plus

  • Strong communication, analytical, and customer-service skills

  • Must be highly organized, detail oriented and able to manage multiple priorities and meet


  • Ability to thrive in a fast-paced environment