Company Description

At Beyond Meat, we started with simple questions. Why do you need an animal to create meat? Why can’t you build meat directly from plants? It turns out you can. So we did. We make plant-based meats that allow families to eat more, not less, of the traditional dishes they love, while feeling great about the health, sustainability, and animal welfare benefits of plant protein. Our goal is to bring exciting change to the plate—and Beyond.


JOB PURPOSE & SUMMARY:

The Customer Service Coordinator will play a vital role in the organization.  This position is on the front lines of exciting customer acquisitions and will be Beyond Meat’s customer coordination expert.  This position will successfully manage EDI orders, customer care and customer account set up and maintenance.

 

DUTIES AND RESPONSIBILITIES:

o    Manage order fulfillment including sales order creation (from EDI), invoicing ensuring accuracy of pricing, scheduling with 3PL partner, and availability of product on a daily basis

o    Answer customer inquiries through clarification of desired information, researching and providing information in an effective and timely manner

o    Coordinate with sales team Marketing and HQ deliverables; validate deductions and coordinate information

o    Proactively manage and work across departments to resolve customer service issues, including mis-shipments, and or quality issues. Communicate resolution to the appropriate stakeholders.

o    Obtain necessary sales documents from vendors

o    Draft necessary new customer account set up files, coordinate account information (timing of promotions etc.) ensuring databases are up to date with customer details; store counts, reset dates. Maintain customer files on company server, customer account event calendars, promotions and onboarding

o    Set up EDI mapping for new customer and new items

o    Set up promotions in ERP & EDI systems

o    Daily support and maintenance of existing EDI integrations Identify and implement areas in functional business where improvements can be made to streamline workflow and application flow resulting in measurable savings of time, effort and money

o    Identify and design solutions to recurring EDI processing errors in cooperation with software vendors and/or retail customers

  • Communicate with all EDI vendors as necessary to ensure our compliance and best practice is used

o    Maintain sku trackers

o    Design and/or run sales reports

o    Manage data integrity within CRM & ERP systems, Trade Management systems

o    Handle sample requests and ensure adequate inventory

 

QUALIFICATIONS:

o    Bachelor’s degree or equivalent

o    A minimum two year experience in fast-paced customer-facing positions such as customer service and order management

o    Experience and expertise with EDI necessary

o    Knowledge of NetSuite ERP & Salesforce.com CRM or similar systems is required

o    Reporting skills, keen attention to detail, analytical, and tenacious

o    Excellent customer service and communication skills; proactive approach to problem solving and keen decision making

o    Enthusiasm for contributing to a company that is dedicated to improving human health, positively impacting climate change, conserving natural resources, and respecting animal welfare

 

SUPERVISORY RESPONSIBILITIES:  None

 

PHYSICAL DEMANDS:

o    Sitting for prolonged hours, computer and phone use

 

WORK ENVIRONMENT:

o    Office environment at Company headquarters

o    Daily office hour requirement to meet customer interfacing needs

 

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