Must be bilingual in Spanish and English.

 

Community Director

Essential Duties and Responsibilities

FINANCIAL

●     In conjunction with the Regional Manager, the Community Director will assist in formulation of budgets for each upcoming calendar year. The Community Director is responsible for staying within the established budget guidelines throughout the year.

●     Actively maintain and report monthly variances and narratives.

●     Ensures that all rents are collected when due and posted in a timely manner.

●     Makes sure that all bank deposits are made immediately, and deposits are recorded daily.

●     Performs evictions as required on delinquent rents.

●     Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The property manager is responsible for approving and submitting all invoices to corporate office for payment

●     Makes rental rate recommendations to the Regional Manager.

HUMAN RESOURCES

●     Hires, trains, motivates, and supervises all on-site staff to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

●     Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.

●     Conducts on-going training with office staff, e.g., leasing paperwork, workplace safety, and any other type of training that may be needed daily.

SAFETY

●     Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensations claims are reported, and proper paperwork is completed.

●     Community Director will complete any pertinent safety checklists with maintenance staff.

ADMINISTRATIVE/OFFICE

●     Ensures that lease files are complete, and that completion of leases is being executed properly through BlueMoon.

●     Responsible for offices opening on schedule, condition of office, and model apartment.

●     Attends scheduled corporate management meetings.

●     Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.

 RESIDENT RELATIONS

●     Maintain a positive customer service attitude.

●     Periodic inspection with residents move-in/move-outs.

●     Review all notices to vacate to determine the cause of the move-out.

●     Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

MAINTENANCE

●     Physically walk and inspect community on a regular basis; check on vacant apartments.

●     Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.

●     Work closely with Lead Maintenance to monitor and schedule all maintenance activity.

MARKETING/LEASING

●     Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.

●     Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.

●     Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.