ERP Benefits System Administrator

 

About Benefit Harbor

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for more than 25 years. Through its proprietary, purpose-built technology, Benefit Harbor simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance.

Serving primarily midsize to large enterprises, Benefit Harbor helps organizations reduce administrative burdens, improve operational efficiency, and support Affordable Care Act (ACA) compliance. With robust carrier integrations and a commitment to modernizing benefits operations, the company delivers reliable technology solutions that enhance the experience for employers, administrators, and employees.

At Benefit Harbor, team members collaborate in a technology-driven, client-focused environment that values accuracy, accountability, continuous improvement, and service excellence.

 

Position Summary

The ERP System Administrator is a member of Benefit Harbor’s System Administration team and supports the configuration, maintenance, and ongoing administration of the Benefit Harbor platform. This role works closely with the ERP Operations team, EDI Analysts, developers, and other internal stakeholders to build and map products, maintain client and plan configurations, investigate system and API-related issues, and support day-to-day operational needs.

The ideal candidate combines strong analytical and problem-solving skills with attention to detail, technical aptitude, and an interest in the employee benefits industry. This individual will assist with quality assurance, client support requests, system updates, data validation, and issue resolution while identifying opportunities to improve workflows, strengthen system functionality, and enhance operational efficiency.

 

Essential Duties and Responsibilities

System Administration and Platform Configuration

  • Build, configure, map, and maintain products and client-specific configurations within the Benefit Harbor platform.
  • Perform system administration activities involving cases, groups, employer records, and plan definitions to ensure accurate and consistent client information.
  • Assist with the setup and maintenance of divisions, regions, locations, eligibility configurations, and employer administrator access.
  • Copy, update, and maintain reports, case configurations, and related system records as requested by the ERP Operations team.
  • Support configuration changes and system updates in accordance with established procedures and project requirements.

 

Quality Assurance and Data Validation

  • Conduct routine system audits and quality assurance reviews, including copy cases, employer records, and plan definitions.
  • Validate configuration accuracy, document audit findings, and communicate results to the appropriate Operations team members.
  • Identify discrepancies, research potential causes, and support corrective actions to maintain data integrity and system reliability.
  • Assist with testing system configurations, product builds, reports, and functionality enhancements before implementation or release.

 

Technical Support and Issue Resolution

  • Investigate system, configuration, and API-related issues, working collaboratively with developers and internal technical partners to identify root causes and implement solutions.
  • Review and manage assigned client support tickets, ensuring timely follow-up, accurate documentation, and resolution within established service expectations.
  • Analyze client escalations, assess the scope and impact of reported issues, and maintain ownership from initial investigation through resolution.
  • Coordinate with EDI Analysts and other operational team members to support data transfers, product configurations, reports, and case builds.
  • Escalate complex technical issues appropriately while maintaining clear communication with impacted stakeholders.

 

Operational Support and Process Improvement

  • Provide day-to-day administrative and technical support to the ERP Operations team, prioritizing assignments according to business needs and established deadlines.
  • Monitor assigned tasks, manage competing priorities, and ensure timely completion of deliverables and system updates.
  • Identify opportunities to improve operational workflows through automation, enhanced functionality, process standardization, and improved documentation.
  • Develop and maintain accurate documentation related to audits, configuration changes, troubleshooting activities, and established processes.
  • Build productive working relationships with Operations, Development, EDI, and other internal teams to support effective collaboration and service delivery.
  • Perform additional duties and participate in special projects as assigned.

 

Required Qualifications

 

Education and Experience

  • Bachelor’s degree in business, Information Systems, Healthcare Administration, or a related field; equivalent relevant professional experience may be considered.
  • At least two years of experience managing complex projects, supporting technical operations, or working in the employee benefits, health insurance, benefits administration, or a related industry.
  • Experience with system configuration, product implementation, data validation, or technical support is preferred.
  • Familiarity with employee benefits processes, eligibility administration, and health plan structures is required.

 

Technical and Analytical Skills

  • Proficiency in Microsoft Office applications, particularly Excel and Access, with intermediate-level skills required.
  • Strong analytical and problem-solving abilities, including the ability to evaluate data, identify discrepancies, and determine appropriate resolutions.
  • Working knowledge of databases, data structures, and system configuration processes is preferred.
  • Ability to learn proprietary software platforms, navigate administrative systems, and troubleshoot technical issues.
  • Strong computer skills, including electronic file management, data organization, documentation, and email communication.
  • Ability to follow established procedures while recognizing opportunities for process improvement.

 

Communication and Collaboration

  • Strong written and verbal communication skills, with the ability to communicate technical information effectively to both technical and non-technical audiences.
  • Ability to listen actively, ask clarifying questions, investigate concerns, and communicate findings and resolutions clearly.
  • Demonstrated ability to collaborate across teams, coordinate with internal stakeholders, and contribute to shared operational objectives.
  • Strong customer service orientation and a commitment to timely follow-up and resolution.

 

Organizational and Professional Competencies

  • Exceptional attention to detail, accuracy, and data integrity.
  • Strong organizational skills and the ability to manage multiple assignments in a fast-paced environment.
  • Demonstrated initiative, accountability, reliability, and a strong work ethic.
  • Logical, methodical approach to troubleshooting and root-cause analysis.
  • Ability to adapt to changing priorities, meet deadlines, and maintain a sense of urgency.
  • Commitment to continuous learning, professional development, and operational excellence.

 

Work Environment and Schedule

  • This is a full-time, exempt position.
  • General business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, with flexibility as needed to support teams and clients across the continental United States.
  • Depending on business needs work may be performed onsite at Benefit Harbor, Hybrid in the Dallas-Fort Worth Metroplex or remote upon approval.
  • High peak business periods are open enrollment, implementations, and other periods of increased operational demand, blackout periods may be enforced.
  • Limited travel may be required.

 

Equal Employment Opportunity

Benefit Harbor is committed to providing equal employment opportunities and maintaining a workplace that values professionalism, collaboration, and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.

 

Additional Information

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and assignments may change at any time based on business needs.