Why this role exists

OGS operates high-stakes live communications environments that must run predictably. The Broadcast Systems Technician prepares, operates, and monitors remote broadcast workstations and media systems—executing SOPs, triaging issues quickly, and escalating clearly.

This role also provides Tier 1 SLA support: tickets move, documentation stays clean, and users are supported professionally under pressure. Upskilling in LED display technologies, media servers, and real-time rendering workflows is expected.

Outcomes

  • Live sessions run predictably via consistent pre-flight, monitoring, and SOP execution
  • Issues are identified early, triaged fast, resolved when possible, and escalated correctly
  • SLA support is reliable: tickets move, users are informed, incidents are documented cleanly
  • Systems remain stable through routine checks, maintenance, and disciplined execution
  • Documentation stays usable: runbooks, logs, and reports improve operations over time
  • Interest and competence in Pro AV system integration: developed alongside core broadcast support

Responsibilities

  • Prepare and operate remote broadcast/livestream workstations; run pre-flight checks (video/audio/control)
  • Monitor live sessions; troubleshoot (incl. VPN/remote access/control interfaces); escalate with clear context
  • Support ingest, recording, playback, routing, and delivery; verify format, frame rate, sync, signal integrity
  • Provide Tier 1 SLA support: triage, capture required details, follow runbooks, coordinate with engineering/ops, document in tickets/logs
  • Execute routine checks across servers/VMs/storage/network connectivity; perform basic maintenance per SOP
  • Produce post-session documentation (show reports, incident notes, change logs); maintain SOPs/checklists
  • Support equipment prep, tracking, labeling, and returns; keep kits/work areas organized
  • Participate in VP/XR LED-wall training; build baseline support fluency for Disguise, Pixera, and related tools

Requirements

Must Have

  • Hands-on with computers, peripherals, and AV gear
  • Video/audio fundamentals (HDMI/SDI, frame rates, audio channels, routing basics)
  • Follows procedures precisely under time pressure
  • Calm, focused execution in live environments
  • High attention to detail and consistency
  • Clear written comms for notes, logs, Slack, and reports
  • Customer-service mindset for SLA support

Preferred

  • Broadcast/livestream/production experience
  • Familiarity with OBS, vMix, ATEM, HyperDeck (or similar)
  • Basic networking (IP/subnets/VLANs/VPNs)
  • Comfort across Windows/macOS/Linux and virtualized environments
  • Interest in monitoring/automation and LED display technologies, media servers, and real-time rendering workflows such as Disguise, Pixera, Unreal Engine, etc.

The OGS Way

  • We are Entrepreneurial. Courageous. Innovative. Collaborative. We Believe in Each Other.
  • Reality first. Systems over heroics. Decision-grade communication. High standards, low drama. Finish the job.

Disclaimer

The duties and responsibilities described here do not represent a comprehensive list; additional tasks may be assigned as business demands require.

Original Syndicate is open to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are proud to be an equal opportunity employer.