About this Role:
At Automox, it is our priority to provide first-class responsive technical support to customers and non-customers alike. We believe this instills trust and is a key ingredient in the success of our product and company. As a customer success representative for Automox, you will be responsible for helping prospects and customers successfully evaluate and use the Automox platform. You will apply your technical acumen, IT operations experience, and analytical problem-solving prowess to help our customers overcome challenges implementing patch management in their organization. You will also work with our other teams to enhance the product, self-help, and culture of our company.
Requirements:
Three to five years experience in technology, preferably for a SaaS-based company.
Technical background in the IT and web application space. You have experience with web applications and frameworks, APIs, Windows, Mac, and Linux operating systems, Powershell, bash, and other IT related products and concepts.
Excellent ability to provide pragmatic solutions to technical problems using clues, patterns, and interactions with the customer.
Ability to work with Product and Engineering departments to communicate and prioritize customer feature and usability needs.
Passion for customer advocacy. This role is responsible for contributing as a "voice of the customer". Ability to articulate on behalf of the customer is critical to our success. Separate the actionable from the noise and communicate this clearly and concisely internally.
Experience writing technical documentation and knowledge base articles to help customers self-support on common topics.
Exceptional writing and communication skills (including grammar and keyboarding skills) for both online and in-person meetings and presentations.
Patience, empathy, and a desire to help the customer reach satisfactory solutions to their questions.
You fit in with a “4H” culture of Honest, Humble, Hungry, and Happy.
Bonus points:
Experience using Zendesk for ticket management, and an ability to keep track of multiple support tickets and projects, working them to completion in an efficient, timely manner.
Experience with databases and SQL.
Ability to write maintainable code in a modern language / framework
BASH and/or Powershell scripting experience
Previous experience working with APIs and basic integration concepts (ex. Authentication, JSON, API methods, client libraries)
Business acumen and experience working in a startup environment, with an ability to work closely with both engineering and non-engineering teams as needed.
Experience working in the hospitality industry in a customer-facing role.
Benefits
Join a killer team serving a critical global need in the security space
Health/Dental/Vision Insurance
Eco-pass
Fantastic, hard-working environment
Downtown Boulder Office with Rooftop Deck (where we often celebrate victories both big and small)
Monthly team-building rituals
Unlimited PTO policy (including paid observed holidays)
Come join the adventure!