Automox is on a mission to empower IT administrators with a suite of tools that automate the fundamental tasks that keep their infrastructure patched, configured, and more secure than ever before.
We are up to something extraordinary and are seeking curious problem solvers, revolutionaries, and challengers to the status quo to join our team. If you are tired of traditional corporate work environments that put process over people, or simply looking to ply your craft in a way that impacts both company and customers in a material way - then Automox might be the right place for you.
We are seeking a customer service centric IT System Administrator to join our fast growing team. You will be the one stop shop for all things IT at Automox. In this fun role no two days will be the same. You’ll get to work with everyone in the company and use your technical prowess to improve the lives of all your colleagues. But that’s not all...we know you’re nerdy about tech, and we have a lot of it. You’ll get to work with the most modern tools and platforms out there, along with being able to influence what we might use in the future. If that describes you please read on.
What you’ll be doing:
Support technology service, software, and hardware requests
Resolve complex tech support requests
Conduct root cause analyses, identify appropriate solutions, and implement them
Document and train team as the IT subject matter expert
Support and continuously improve on-boarding and off-boarding processes
Collaborate on team, department, and company-wide IT-owned initiatives
What you have:
Experience and enthusiasm for providing direct user support in a Mac OS environment (including Google Suite products)
Working knowledge and eagerness towards configuring networking in current and future facilities Established background managing broad suite of SaaS products used across a growing user base with different needs
Self-starter and self-teacher that can thrive with limited oversight / supervision and no established playbooks
Dedication to modern security frameworks to quickly eliminate threats to our systems and users
Skilled in communicating technical issues comprehensively to a non-technical crowd
Scrappiness and resourcefulness, so you're not afraid to get your hands dirty and tackle problems
Exposure to a start-up environment or fast-growing organization is highly preferred
5+ years working experience in IT support/administration
Experience working in a mixed Unix/Windows environment
Ability to manage users and accesses through JumpCloud and GSuite (OAuth/SAML)
Basic knowledge of (1) scripting language (Powershell, bash, etc.)
Experience understanding business needs and implementing solutions based on criteria gathered
Capable of independently handling an outage or critical issue without oversight
Flexibility to work overtime and weekends as needed
At the top of the list is simply that you will have a will have a voice and an impact on the success of Automox and on the security of customers like NASA, Xerox, DollarShaveClub, TripAdvisor, GE Healthcare and more.
A strong proven leadership team backed by founders of Tenable, Carbon Black, RSA, AlienVault, Internet Security Systems, ThreatGrid, Phantom Cyber along with world-class venture capital.
Great downtown Boulder HQ - (Walk to lunch!)
Free Eco Bus Pass - (Office is right across the street from the Boulder bus station)
Participation in Automox Incentive Stock Option Plan
Open vacation policy - (take what you need to stay energized)
Standup desks, quiet spaces, and snacks and yes… coffee.
Rooftop deck and amazing views (we celebrate victories both big and small)
Monthly team-building rituals (hikes, ice cream breaks, lunch and learns, cross-team opportunities)
Come join the adventure!