OVERVIEW

We are seeking an engaging conversationalist to join our Customer Success team. As a member of the Customer Success team, you will be responsible for owning the entire post-sales lifecycle, including onboarding, ongoing retention, business review, and support. You will work closely with our Sales team to identify upsell opportunities and renewal risks. As a Customer Success Advisor, you will be responsible for working with new and existing customers to ensure their Automox journey from purchase to production is successful and effectively managed.

The mission: create an exceptional customer experience that drives predictable outcomes in expansion, renewal rates, and additional sales opportunities.


THE FUN STUFF

  • Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals

  • Pinpoint problems and opportunities for expansion through regular (scheduled) conversations.

  • Lead scheduled QBRs with customers and sales reps

  • Leverages as many data points as possible to create a comprehensive customer profile

  • Feedback to product and engineering actionable details about the customer experience both positive and negative


SKILLS AND ATTRIBUTES:

  • Bachelor's degree or better

  • 3+ years of experience in Customer Success, Account Management, Business Development or another client-facing role

  • Experience in working with multi-divisional, multi-geographical customers

  • Extraordinary communicator - you are concise, articulate, and able to get to the heart of the matter

  • Innately Curious - you seek to understand the what, why, and how of our business

  • Passion for technology and for being a part of a fast-growing SaaS company


WHY AUTOMOX

  • At the top of the list is simply that you will have a voice and an impact on the success of Automox and on the security of customers like NASA, Xerox, DollarShaveClub, TripAdvisor, GE Healthcare and more.  

  • A strong proven leadership team backed by founders of Tenable, Carbon Black, RSA, AlienVault, Internet Security Systems, ThreatGrid, Phantom Cyber along with world-class venture capital.  

  • Great downtown Boulder location - (Walk to lunch!)

  • Free Downtown Parking

  • Free Eco Bus Pass - (Office is right across the street from the Boulder bus station)

  • Health/Dental/Vision/Insurance Benefits

  • Open vacation policy - (take what you need to stay energized)

  • Standup desks, quiet spaces, snacks and yes… coffee.

  • Rooftop deck and amazing views (we celebrate victories both big and small)

  • Monthly team-building rituals (hikes, ice cream breaks, lunch and learns, cross-team opportunities)


Come join the adventure!