We are seeking an engaging conversationalist to join our Customer Success team. As a member of the Customer Success team, you will be responsible for owning the entire post-sales lifecycle, including onboarding, ongoing retention, business review, and support. You will work closely with our Sales team to identify upsell opportunities and renewal risks. As a Customer Success Advisor, you will be responsible for working with new and existing customers to ensure their Automox journey from purchase to production is successful and effectively managed.
The mission: create an exceptional customer experience that drives predictable outcomes in expansion, renewal rates, and additional sales opportunities.
THE FUN STUFF
Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals
Pinpoint problems and opportunities for expansion through regular (scheduled) conversations.
Lead scheduled QBRs with customers and sales reps
Leverages as many data points as possible to create a comprehensive customer profile
Feedback to product and engineering actionable details about the customer experience both positive and negative
SKILLS AND ATTRIBUTES:
Bachelor's degree or better
3+ years of experience in Customer Success, Account Management, Business Development or another client-facing role
Experience in working with multi-divisional, multi-geographical customers
Extraordinary communicator - you are concise, articulate, and able to get to the heart of the matter
Innately Curious - you seek to understand the what, why, and how of our business
Passion for technology and for being a part of a fast-growing SaaS company
At the top of the list is simply that you will have a voice and an impact on the success of Automox and on the security of customers like NASA, Xerox, DollarShaveClub, TripAdvisor, GE Healthcare and more.
A strong proven leadership team backed by founders of Tenable, Carbon Black, RSA, AlienVault, Internet Security Systems, ThreatGrid, Phantom Cyber along with world-class venture capital.
Great downtown Boulder location - (Walk to lunch!)
Free Downtown Parking
Free Eco Bus Pass - (Office is right across the street from the Boulder bus station)
Open vacation policy - (take what you need to stay energized)
Standup desks, quiet spaces, snacks and yes… coffee.
Rooftop deck and amazing views (we celebrate victories both big and small)
Monthly team-building rituals (hikes, ice cream breaks, lunch and learns, cross-team opportunities)
Come join the adventure!