Technical Support Engineer
Who You Are
You are a customer service fanatic who enjoys the challenge of ensuring the success and delight of customers when using Automox’s products. You boast 3-5 years’ experience in a technical, customer-facing position supporting technically minded individuals, and you’re proud of your logical approach to problem solving coupled with fantastic written and verbal communication skills. You have a passion for learning new technologies and understanding how to utilize them in a high-paced, customer-facing environment.
What You Will Do
Provide technical support and issue resolution to our customers through ongoing issue triaging via email or remote web session.
Reproduce customer issues in-house to quickly and efficiently resolve the issue.
Escalate issues to Engineering in a timely manner for resolution.
Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product
Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.
About You
Previous work experience in technical customer support
Core aptitude in Windows, MacOS or Linux Operating System (Familiarity with all is a plus)
Previous experience with configuration management tools. (SCCM / Chef / JAMF / Puppet, Ansible)
Experience writing scripts in any of the following languages (Powershell, Bash, Python, Ruby)
Knowledge and experience working with SQL queries
Customer on-boarding and off-boarding
Interest in learning new technologies and languages such as PHP, GoLang, etc
Benefits
Join a killer team serving a critical global need in the security space
Health/Dental/Vision Insurance
Eco-pass
Fantastic, hard-working environment
Downtown Boulder Office with Rooftop Deck (where we often celebrate victories both big and small)
Monthly team-building rituals
Unlimited PTO policy (including paid observed holidays)
About Automox
Founded in 2015, Automox provides the only cloud-based endpoint management platform that is designed for the modern IT organization, offering complete automation of endpoint configuration, patching, management, and inventory. Automox is in the enviable position of being a startup but with an established customer base.
Automox is founded by a team of very experienced technologists from the Boulder area. They come from highly successful local companies like LeftHand (sold to HP), SolidFire (acquired by NetApp), StillSecure (sold to Silver Sky).
Come join the adventure!