Who We Are
Zealand Pharma A/S (Zealand) is a fast-growing, fully integrated Copenhagen-based biotechnology company with a highly attractive pipeline. With one product on the market, one candidate in registration and six candidates in the clinical pipeline, Zealand is a unique success story in Danish biotech. We are passionate about improving the quality of life for patients with metabolic and gastrointestinal diseases, and other specialty or rare disease areas with significant unmet medical needs. In addition to the Søborg Headquarters, Zealand is also located in the United States in Boston (MA), Marlborough (MA), and New York (NY).
Our Vision of the role
The Senior Director, Patient Support position for Zealand Pharma U.S., Inc. will have responsibility for the design, build and scaling of the Zealand Patient Support operations for in line metabolic products and future launches in the metabolic, GI specialty and rare disease areas. In this patient centric role, you will be responsible for delivering innovative, patient-focused support options for each therapeutic area and establishing a strong relationship with the brand and external hub partners.
Responsibilities Include:
• Lead all aspects of the Patient Support organization, including internal employees and external partners, to design and implement programs in furtherance of the company’s patient support objectives for in-line and pipeline assets.
• Set performance expectations with internal and external partners and manages performance against KPI’s.
• Development of KPI’s to include leading and lagging measurements related to systems, program offerings, responsiveness and overall customer satisfaction with Zealand’s program.
• Responsibilities include, but are not limited to, Patient Reimbursement Services, Financial Support Programs, Case Management Support, nursing support and other related patient support programs.
• Work with distribution partners (including specialty pharmacies) to ensure program offerings are aligned with business objectives
• Work closely with cross-functional stakeholders, including US Market Access, Analytics & Commercial Operations, Marketing, Sales, Legal and Medical, along with relevant external customers, stakeholders and vendors.
•
Declare and oversee
the program SOPs, exceptions processes, workflows, scripting, training and
reports.
• Lead and/or participate in scoping of offerings in collaboration with Vice President of Market Access & Legal to execute contractual arrangements
• Identify and communicate strategic insights and trends in health plan coverage, healthcare reform, patient access and provider needs to inform the ongoing optimization of the patient support program operations.
• Achieve brand specific patient access objectives at launch & throughout the product lifecycle and ensure operations are in place to provide optimal reimbursement support at launch.
• Support the annual brand planning process with data driven insights on our patient support programs.
• Analyze the market in terms of coverage, reimbursement, and access issues, both existing and emerging payer policies, formulary listings, competitive landscape, trends, pricing, contracting strategies, and potential barriers to providers and patient access. In collaboration with legal counsel, monitor the evolution of the government policy around PSPs, identify potential impact to Zealand PSPs and adapt to conform with guidelines.
• Partner with Strategic Account Directors and Reimbursement Managers to secure payer coverage and provide field reimbursement support & materials
• Work closely with Heads of Market Access and Legal to understand the regulatory environment and potential impact on marketed products and patient support programs.
• Oversees the management of the all PSP offerings, to ensure they are aligned with brand & budget objectives
What you will need to be successful
• Bachelors degree required
• 10 years of experience in developing and managing biopharmaceutical PSPs, either directly with a manufacturer or as an outsourced vendor to manufacturers.
• 7 to 10 years of experience in reimbursement or market access in the biopharmaceutical industry with an understanding of how government programs and commercial payers cover and reimburse for biopharmaceutical products across all relevant settings of care.
• Ability to partner with Brand teams and deliver a PSP that compliantly maximizes patient access.
• Knowledge of legal, regulatory, and compliance requirements for PSPs
• Recent go-to-market experience in launching new products.
• Demonstrated leadership in managing PSPs with experience and knowledge of special pharmacy products.
• Documented ability to create business rules and KPI’s to identify potential gaps and opportunities for program improvement.
• Proven leadership skills with ability to lead, manage and build effective teams.
• Demonstrated ability to effectively manage cross functional projects on budget and on time.
• Demonstrated change-management skills, leadership, and team-building skills.
• Prior experience managing complex vendor relationships.
• Ability to identify themes and data to make recommendations to improve PSP operations and patient experience.
• Knowledge of the reimbursement environment for biopharmaceutical products across government programs and commercial payers.
• Strong communication skills and interpersonal skills
• Ability to design, analyze and report performance metrics