Company

 

Prolacta is the pioneer in human milk-based nutritional products for premature infants in the neonatal intensive care unit (NICU). Prolacta believes that there is no adequate replacement for human breast milk and, as such, we believe infant nutritional products should be human milk-based. As a privately held, scientifically driven company, committed to improving premature infant nutrition, we are using human milk to change the standard of care in the NICU. Prolacta operates and/or owns milk banks that provide the starting material for the products Prolacta sells.

Job Summary

 

The Systems Administrator III plays both a strategic and tactical role within IT and throughout Prolacta Bioscience. The key responsibility of the position is the design, implementation, and maintenance of the IT infrastructure of Prolacta Bioscience.  As part of the design of the IT infrastructure, the position will need to translate the strategic vision of the company to IT infrastructure to support the business as a whole for the next several years.  In addition, this position is responsible for the implementation and maintenance of the infrastructure which includes network, connectivity, servers, and infrastructure.  To accomplish their role, the Systems Administrator III must evaluate and manage 3^rd Party Managed Service Providers (MSP) and issue work to the MSP to ensure the infrastructure is both implemented and maintained properly. This role provides server, network and level 3 helpdesk support to our personnel, resolving system and client issues in a professional and timely manner, designing and implementing standard procedures, and tracking helpdesk tickets to closure. This role will work closely with the IT Senior Management and be responsible for the decision and execution of software, hardware and network patching and upgrades throughout the enterprise. 

 

Primary Duties and Responsibilities

 

·       Devise the strategic layout of the infrastructure for Prolacta Bioscience

·       Manage and assign work to MSPs

·       Tier 3 Level Helpdesk support including but not limited to Prolacta’s internal network, internet , remote access methods, telephone connectivity,  and virtual and/or physical servers. 

·       Responds to and diagnoses problems through discussions with end-users and internal IT team

·       Provides help-desk support for local users; applying diagnostic techniques to identify common problems, investigate causes, and recommend solutions. 

·       Supports and manages various Applications such as Active Directory, Exchange/Outlook/OWA and line of business applications.

·       Proactively monitors and administers servers, desktop computers, printers, routers, switches, firewalls, phones, software deployments, security updates and patches.

·       Proactively monitors network and server performance

·       Design  policies and procedures and provides technical training to internal IT personnel

·       Assists with network troubleshooting and support

·       Design and maintain backup storage, back-up and disaster recovery systems are functioning optimally

·       Effectively communicates and escalates issues to the IT Senior Management

·       Maintains current knowledge of relevant hardware and software applications as assigned

·       Interfaces and communicates clearly with department peers, internal employees, and external partners to escalate problems as needed and resolve issues

·       Provides weekly updates on action items to team members and IT management 

·       Other duties as assigned

 

Job Requirements and Qualifications

 

·       MCSA/MCSE, CISSP, or CompTIA Network certifications desired

·       Firm knowledge of Windows server OS, server applications, server hardware, mobile devices network devices

·       Knowledge in networking, both LAN and WAN.

·       Experienced with hardware and software solutions related to Windows OS workstations, Microsoft Exchange, wireless networks, printers, then clients and virtual desktops

·       Solid understanding of SSL VPN configurations, management and maintenance practices

·       5+ years’ experience troubleshooting switches, routers, Ethernet and High-Speed connections (MPLS, fiber, cable, copper).

·       Experienced with VMware ESX

·       Firm knowledge in Active Directory

·       Experience with Microsoft Office Suite 365

·       Experience with helpdesk / problem tracking software preferred.

·       Demonstrated experience providing support with remote tools

Qualifications

 

·       College degree in computer science, business or other discipline preferred, combined with 7+ years’ work experience

·       Master’s degree preferred

·       Minimum of 7+ years in a infrastructure role

Other Knowledge, Skills and Abilities

 

·       Able to manage contractors and 3^rd parties

·       Strong interpersonal and communication skills required

·       Strong analytical skills and detail oriented

·       Excellent organization and prioritization skills.

 

Work Environment (Location, travel, shift, on-call, etc.)

 

Travel

·       Ability to travel 5% if required

 

Location

·        Duarte, CA as well as City of Industry, CA

 

Physical Requirements

·       Ability to lift 25 lbs. and crawl/reach to install components and cabling

 

a.     Activities. How much on-the-job time is spent in the following physical activities? Show the amount of time by checking the appropriate boxes below.

 

Amount of Time
Activity	None	Up to 1/3	1/3 to 2/3	2/3 or more
Stand		X
Walk		X
Sit				X
Talk or hear		X
Use hands to finger, handle or feel			X
Climb or balance	X
Stoop, Kneel, crouch or crawl		X
Reach with hands and arms		X
Taste or smell		X

b.     Lifting. Does this job require that weight be lifted or force be exerted? If so, how much and how often? Check the appropriate boxes below.

 

Amount of Time
Activity	None	Up to 1/3	1/3 to 2/3	2/3 or more
Up to 10 pounds		X
Up to 25 pounds	X
Up to 50 pounds	X
Up to 100 pounds	X
More than 100 pounds	X

 

 

Direct Reports

N/A