** Candidates are required to be domiciled and located within Illinois, Indiana, Louisiana, California, or Wisconsin. Relocation to Chicago, IL not required. Remote work candidates encouraged to apply **


The role:
We’re looking for a Customer Experience Representative to join our growing team.  The customer experience team is on the front lines, responsible for the happiness and loyalty of our customers.

Whether you are helping a customer set up their device or talking them through how to use a feature within the app, you are ready to share your knowledge and provide expert guidance. You understand that our customers are looking for peace of mind and you’re excited to help them make the most of the Jiobit experience.  You’re also dialed in to the themes you’re hearing from our customers and ready to share them within the business.

If this is you, we’d LOVE to hear from you.  Be sure to include your cover letter, so that we can learn more about you and why you feel this opportunity at Jiobit is a match.

Schedule
Sunday-Thursday 9am-5pm CT

What you'll do:

  • Manage support tickets in a professional and timely manner; this includes phone and email support
  • Escalate support tickets requiring further investigation and/or approval to management
  • Assist in the QA process of new releases of the hardware and/or software
  • Share themes and insights from customers within the business to contribute to product improvements
  • Act as a brand ambassador by developing an in-depth knowledge of the Jiobit app and features and sharing it with our customers

What you'll need:

  • Energy and passion to support the team, the mission, and our customers
  • Friendly, helpful, & professional communication style through phone and email
  • Strong organizational skills with ability to prioritize and reliable follow-through
  • Tech savviness with the ability to troubleshoot and problem solve
  • A passion for technology is a plus
  • College degree required


About us:

Jiobit has won an Editor's Choice Award with PCMag and has been featured on CNBC, Buzzfeed, Techcrunch, and USA Today to name a few. Jiobit has offices in Chicago and Silicon Valley. With a strategic investment from Netgear, Inc., along with Chicago-based Venture Capital firm, MATH Venture Partners, we are positioning the business for rapid growth.

We provide competitive compensation, generous stock options, ample benefits, and clear and concise pathways to personal and professional growth within the organization

Basically, this is the moment you opt-out if you’re not into it.

We believe that caregivers should have a single source of helpful information to guide growth and reduce stress. We envision a world where families move forward with ease using a single source of helpful information. Everything we do and everyone who works here is centered around this mission.

Our mission is to provide the right information at the right time to the right people.

Featuring a host of encryption and security technologies, Jiobit is trusted by thousands of pet owners and families, as well as enterprise customers, with usage in every populated continent in the world.