Location:

Canada: GTA / Ontario or USA: Denver, Colorado / Maitland, Florida

**Requires working from the office at our Denver, CO or Maitland, FL office**

** Canadian position is Remote**

 

Who are we?

HRSoft is the leading provider of compensation, rewards and performance management software for HR pros. Our team is passionate about making HR Tech work better for everyone, and with a recent major growth investment from Bow River Capital’s Software Growth Equity Fund, we’re looking for more team members who can help us make it happen! 

 

HRSoft provides awesome software and fantastic service. We’re passionate about making our clients look good and we are the only company in our space with a 100% success record in software implementation and user adoption. Our business is successful because our software implementation teams are successful!

 

What is the job?

You will work within the Professional Services team to implement products for clients on the HRSoft cloud. You will work as part of an account implementation team. Working with a Project Team, you will complete project tasks in the areas of configuration requirements & implementation, SQL Reporting and quality assurance.

 

What are the responsibilities?

 

Implementation:

  • You need to be able to support and/or Facilitate business & technical requirements workshops with the client team to finalize the solution.
  • and perform hands-on configuration of products to meet client needs
  • You will need to be able to gather customer’s requirements in order to clearly understand, conceptualize, document, and develop user stories and/or technical specifications where required
  • Assist in design and post implementation support documentation of project and client related activities
  • Participate in client support activities upon escalation of more complex investigative support issues to your team
  • Excellent mathematical/statistics skills
  • Working knowledge of programming languages/concepts; database tools (MS SQL); agile software development methodologies

 

Quality Assurance:

  • As part of the implementation process, you will need to perform quality assurance prior to delivery to clients
  • You will assist in the development of bespoke test plans that will allow you to determine if the software configuration and data are correct for the client’s specific use cases
  • You will participate in defect finding, logging defects, defect verification and preparing Implementation/QA test plans

 

SQL & Reporting:

  • Work with clients and internal teams to gather and define reporting needs
  • SQL Query Tool experience
  • Create efficient standard and custom reports utilizing data from multiple tables by leveraging SQL queries, pivot tables, statistical formulas, lookups, functions
  • Have the ability to analyze and Load data into tables

What will you learn?

  • During your career at HRSoft, you will progressively learn how to configure Low-Code software applications
  • You will learn to build Low-Code software modules, and sub-modules to meet complex client requirements
  • You will learn how to work with and contribute to a successful Professional Services Team in an agile configuration environment
  • You will learn how to manage complex projects and, as your career progresses, you may learn how to lead projects and teams of other highly motivated and successful people

What skills should you have?

  • Four-year Bachelor’s degree from a college or university required, Computer Science degree preferred. Knowledge of programming languages and SQL
  • 0 – 1 years’ experience with an IT/Software SaaS company in an implementation, Reporting/QA role, working knowledge of SaaS and SQL OR
  • 1 – 2 years’ experience as a Compensation Analyst working with quarterly or annual focal plans
  • Understanding of the fundamentals of web development like Client-side, Server-side, HTTP/ HTTPS Protocols
  • Understanding of RDBMS Concepts like Table, Normalization, Constraints, Primary Key, Foreign Key, and JOINS is desirable
  • Understanding of how responsive design works
  • Successful candidates will have a balance of functional (business) and technical experience. Ability to analyze problems and provide potential solutions. Ability to analyze and document business processes.
  • Be able to effectively communicate with technical development teams and with client teams about client requirements
  • Superior written and verbal communication skills required
  • Strong client and service orientation and high level of passion for service excellence
  • Excellent organization and time management skills with the ability to multi-task effectively prioritize deliverables and function in a flexible environment and delivering completed work on time and with accuracy
  • Proficiency in MS Office Suite required
  • Proficiency in SQL required