We are excited to announce that Luma Touch, creators of the professional video editing apps ‘LumaFusion’ and ‘LumaFX’ for iOS, is currently looking for a Quality Assurance and Customer Success Representative to work in our Seattle office.  The successful candidate will be working in a modern and open professional office environment in a historical building with a diverse group of people. The position is full time with benefits after a 60 day trial period.

Luma Touch has customers from all parts of the world who have a wide and varied range of knowledge about video editing, from professional film makers to parents filming their child’s first birthday party.  

With such a wide variety of customer, testing our apps before they are released is of utmost importance.  Our QA testing is designed around ‘feature set’ functionality as well as ‘work-flow’ functionality using TestRail to design and test with.  In addition we perform ‘real world’ testing with video media aquired in-house using various workflows to approximate our customers working methods.  The candidate we are looking for will bring their experience in filmmaking to help in performing these tests as well as understanding the outcomes.

All team members take part in our daily customer's support via email. Many of our customers do not have English as their first language which represents various challenges. The candidate we are looking for would be able to effectively and professionally communicate with this wide range of customer, always in a kind mannor, to help resolve their technical issues with our apps.  

Primary roles:

QA tester

Working in a team environment you will:

- Perform specified tests on iPhones and iPads using alpha and beta versions of our products using TestRail.

- Perform ad-hoc testing of our products in a coherent and logical manner.

- Be able to report on issues and concerns that might arise from testing, both in writing and verbally, to other team members and create supporting documentation in Atlassian JIRA.

Customer Support Representative

Working in a team environment you will:

- Respond to customer requests, technical issues and comments via online social media and email (includes but not limited to App Store Reviews, Twitter, Facebook, YouTube and regular Email)

- Appropriately document and escalate customer issues to other support team members as well as the development team.

Secondary roles

There will be a number of other tasks that would be required including: 

- Video Studio setup for video recording (including sound)

- Demonstrate products by Luma Touch at trade shows in professional and curtious manner, demonstrating and talking to customers from the film and television industry.

- Help create various graphic and video assets for Luma Touch products.

Skills and experience we are looking for

Candidate should: 

- Have demonstrable experience in video editing with any of the following: FCPX, Adobe Premiere Pro, da Vinci, Vegas or LumaFusion.

- Have a strong and serious demonstrable interest in filmmaking (shooting and post-producing video)

- Demonstrate an understanding of filmmaking workflows from a technical standpoint

- Have strong written and verbal skills (good grammar), good interpersonal skills and the ability to learn new things quickly.   

- Be thorough, thoughtful and logical in their approach to the work. 

- Have skill in the use of social media particularly in responding to Tweets, App reviews, Facebook posts and YouTube, etc.

- Experience with Word (or Page), Excel (or Numbers), including the ability to touch type

Experience with any of the following is a plus:

- Video production and post-production at a professional level 

- Familiarity with production/studio equipment (lighting, cameras, audio equipment) 

- Atlassian Jira

- Agile Methodology

- TestRail

- Dropbox, both desktop and iOS versions

- Slack, both desktop and iOS versions

- After Effects

- Illustrator

- Photoshop

- Experience of using other professional apps on iOS

This position has been filled. Would you like to see our other open positions?