As a Cause Mapping® Instructor, you will play a key role in the delivery of ThinkReliability’s training. This position will be a face of the company, conduct training courses for our clients both virtually and in-person. You will work across various industries and be exposed to a wide array of incidents and topics while applying a practical application of problem-solving principles and concepts.


The Cause Mapping® Instructor will:

  • Deliver quality Cause Mapping workshop training content across a variety of industries.
  • Focus on being a resource to customers, ensuring training is tailored to meet our customers’ unique goals.
  • Demonstrate professionalism, integrity and reliability through communications and interaction with customers and colleagues.
  • Engage with a broad spectrum of audiences, ranging from frontline workers to senior-level executives.
  • Nurture and foster relationships to be an ongoing resource for customers and potential customers.
  • Provide input on thought-leadership content to be shared within training, facilitation and marketing materials.
  • Continuously develop professional skills in ways that include (but aren’t limited to) building example Cause Map™ diagrams for internal and external use, participating in internal calibration calls and watching recorded workshops and short courses.
  • Strive for excellence in all tasks.
  • Facilitate investigations, virtually or onsite, across a variety of industries and provide quality Cause Map™ investigation files while coaching the client to ensure understanding of deliverables, as needed.
  • Travel (domestic and international) approximately 24 weeks a year (2-3 days at a time).


  • Bachelor’s degree in an engineering or science discipline with 3+ years of engineering/technical experience. Advanced degree(s), including MBA, a plus.
  • Strong problem-solving and troubleshooting skills.
  • Knowledge and application of process improvement processes.
  • Strong interpersonal skills to effectively communicate and interact within all levels of an organization.
  • Inquisitive and detail-oriented personality, seeking to comprehend complex systems and processes.
  • Proven self-starter with an entrepreneurial spirit.
  • Plant/manufacturing operations or safety/environmental regulatory experience a plus.


For your application to be considered complete, be sure to upload the following materials in the application form:
  • One-page cover letter PDF explaining why you are a good fit for this position, as well as salary requirements
  • Resume in PDF form