If you’re a Marketing and Operations Assistant looking to join an energetic company that focuses on continuous improvement, both internally and for our clients, ThinkReliability will be a great place for you. We take pride in working stronger, smarter and faster as a team, and work together to build a culture where everyone is valued, and everyone goes the extra mile to help in any way they can. While individually we each excel at going above and beyond, it is collectively as a team that we shine the brightest. Working at ThinkReliability will provide opportunities for you to collaborate, to fully utilize your skills, all while adding value to an exceptional company with a stellar reputation! 

ThinkReliability is a consulting and training organization focused on solving problems, improving business processes, and making a difference. In our Cause Mapping® Root Cause Analysis workshops, we teach individuals how to thoroughly investigate and prevent everything from day-to-day recurring problems to catastrophic events. 

To learn more about us, check out our website at www.thinkreliability.com.  

The Position: 

The Marketing and Operations Assistant will provide support across marketing, operations, and online training coordination to enhance the company’s efficiency and engagement. This role is ideal for a detail-oriented, tech-savvy individual who enjoys working on a variety of tasks, from marketing execution to administrative operations and virtual workshop support. 

 

Position Responsibilities: 

Marketing: 

  • Assist with the setup, management, and optimization of marketing automation workflows and CRM integrations 

  • Support website updates and digital presence improvements to drive engagement 

  • Assist in the execution of marketing strategies, including email campaigns, social media posts, and content updates 

  • Assist in maintenance of marketing data quality and contribute to process improvements for efficiency. 

  • Help monitor, analyze, and report on key marketing metrics using tools such as Google Analytics or similar platforms, providing insights and recommendations. 

  • Ensure branding consistency by reviewing and updating marketing and workshop materials to align with established brand guidelines. 

Operations: 

  • Assist with scheduling meetings, making travel arrangements and maintaining records 

  • Track and confirm the delivery of course materials to various locations 

  • Serve as a point of contact for general inquiries and ensure smooth daily operations 

  • Manage and maintain the company’s electronics inventory, ensuring accurate records and efficient tracking of IT assets. 

  • Provide administrative in-office support as needed 

 

Online Workshop Coordination: 

  • Assist setting up training sessions within online platforms and within LMS. 

  • Assist learners and instructors with problems related to registering for and accessing online learning by email, phone or in person. 

  • Assist with just-in-time instructional technology support using virtual teaching and learning tools. 

Are you a fit?  

  • Bachelor’s degree, required 

  • Experience in a related role within a fast-paced environment (preferred) 

  • Exceptional Microsoft Office skills 

  • Experience working within an LMS (preferred) 

  • Experience working with a variety of online meeting and training platforms 

  • Familiarity with marketing tools and platforms (preferred) 

  • Excellent communication, analytical, and organizational skills 

  • Ability to problem-solve, think abstractly, and comprehend complex ideas 

Why should you apply? 

  • We are a team, working collaboratively with each other 

  • We problem solve and help others  

  • We have fun! 

  • We have GREAT benefits, including: 

  • Immediate eligibility for group health insurance plan 

  • Annual performance bonus potential 

  • Employer contribution to SEP-IRA potential