Description:
We are a fast-growing full-service exhibit and design company who has an immediate opening for a Senior Account Manager who will help bring our clients' trade show events to life. The Senior Account Manager works with sales and in-house clients, managing all aspects of our trade show event planning. The Senior Account Manager's number one priority is to ensure client satisfaction and the success of the client's events.
Responsibilities:
- Interact and communicate directly with clients, acting as primary liaison between Neu Concepts and the client
- Prepare client trade show estimates, including obtaining full details from show organizers and getting quotes from approved vendors.
- Maintain production folders and online inventory for each client.
- Coordinate pre-show meetings with client as needed to ensure project is on track.
- Organize and process trade show service orders, collecting confirmations from vendors including contracts, prices, delivery dates and shipping information.
- Coordinate freight shipments and schedules for assigned projects.
- Monitor progress of project timelines with internal production team and external vendors.
- Confirm schedule for preview date and time when applicable.
- Revise project estimates and obtain signoffs of change orders as needed on approved projects.
- Reconcile each project when the exhibit returns from a show and coordinate post-show followup meeting with client.
- Reconcile all cost for each project and submit for final invoicing.
- Gain working knowledge of client's exhibit properties, components and how they are assembled.
- Provide onsite show supervision at larger events as needed by client. (Estimated travel is 25% -30% ).
Ideal Candidate Profile:
- Creative problem solver with a can-do attitude who enjoys working with clients to ensure successful trade show events.
- Strong customer service focus and ability to work in fast-paced environment.
- Excellent communication skills - both written and verbal.
- Ability to be organized, detail-oriented and deadline focused while managing multiple projects in a fast paced environment.
- Self-starter capable of assuming responsibility for completion of projects without a lot of direct supervision.
- Bachelor's Degree or work equivalent.
- Minimum 3 years of account management experience in the trade show or related industry.
- Position requires good PC skills and the ability to learn new programs / procedures quickly.
- Experience with Salesforce is a plus.
Job requires ability to travel up to 30%.