Come join GrayMeta and play a key role in helping customers maximize the value of the GrayMeta Platform. As our Customer Success Specialist, you will play an instrumental role in delivering a product and service experience for customers that exceed expectations. If you are committed to excellence and are passionate about creating a positive customer experience, read on!
About Us:
At GrayMeta, we live for innovation. Fueled by creative thinking and initiative, we work hard to inspire a culture that is fun and competitive. We are inspired, creative doers who believe that “if you do what you love, you'll never work another day in your life."
Our flagship product, the GrayMeta Platform, tackles metadata problems by delivering value to customers by saving vital time and money. It brings deep insight and enables action for businesses by leveraging metadata with an easy-to-use interface and API.
Primary Responsibilities and Functions
Required Skills, Knowledge and Abilities
About Us:
At GrayMeta, we live for innovation. Fueled by creative thinking and initiative, we work hard to inspire a culture that is fun and competitive. We are inspired, creative doers who believe that “if you do what you love, you'll never work another day in your life."
Our flagship product, the GrayMeta Platform, tackles metadata problems by delivering value to customers by saving vital time and money. It brings deep insight and enables action for businesses by leveraging metadata with an easy-to-use interface and API.
Primary Responsibilities and Functions
- Support the success of GrayMeta customers
- Manage the daily operations of assigned customers
- Become well-versed in Customer Success best practices and processes
- Stay informed and knowledgeable regarding new releases
- Manage customer correspondence via phone, chat or email (as assigned or needed)
- Act as a liaison between the customer and sales and escalate any feedback to drive continuous improvement across all departments
- Partner with internal stakeholders to understand account activities, product development and customer needs
- Support the management, correspondence, resolution, and closure of issues
- Create and maintain a high-level of cooperation and communication with other team members
Required Skills, Knowledge and Abilities
- Bachelor's degree or two years of experience working directly with customers
- Strong interpersonal skills
- Excellent communication skills, both oral and written
- Proficiency in MS office (Word, Excel, and PowerPoint)
- Strong customer focus
- Highly self-motivated; ability to navigate in an evolving environment
- Excellent follow through skills
- Detail-oriented, flexible, and enthusiastic
- Ability to operate with a sense of urgency, while able to meet multiple priorities in a demanding environment
- Able to maintain confidentiality
- Excellent administrative and organizational skills