Come join GrayMeta and play a key role helping customers maximize the value of the GrayMeta Platform. As a Customer Success Specialist, you will play an instrumental role in delivering a product and service experience for customers that exceeds expectation. If you are committed to excellence and are passionate about creating a positive customer experience – read on!
About us:
At GrayMeta, we live for innovation. Fueled by creative thinking and initiative - we work hard to inspire a culture that is fun and competitive. We are inspired, creative doers who believe that if you "do what you love, you'll never work another day in your life."
Our flagship product, GrayMeta Platform, tackles metadata problems by delivering value to customers by saving vital time and money. It brings deep insight and enables action for businesses by leveraging metadata with an easy-to-use interface and API.
What you'll do:
o Support the ultimate success of GrayMeta customers
o Manage the daily operations of assigned customers
o Become well versed in Customer Success best practices and processes
o Stay informed and knowledgeable regarding new releases
o Manage customer correspondence via phone, chat or email (as assigned or needed)
o Act as a liaison between the customer and escalate any feedback to drive continuous
improvement across all departments
o Partner with internal stakeholders to understand account activities, product development and customer needs
o Support the management, correspondence, resolution and closure of issues
o Create and maintain a high-level of cooperation and communication with other team members
o Other duties as assigned
What you'll need:
o Bachelor's degree or two years' experience working directly with customers
o Strong interpersonal skills
o Excellent communication skills, both oral & written
o Proficiency in MS office (Word, Excel & Power Point)
o Strong customer focus
o Highly self-motivated; ability to navigate in an evolving environment
o Excellent follow through skills
o Detail-oriented, flexible & enthusiastic
o Ability to operate with a sense of urgency, while able to meet multiple priorities in a demanding environment
o Able to maintain confidentiality
o Excellent administrative & organizational skills