About the Role

 

**Applicants must be a permanent resident and eligible to work in the United States**

***This role is for a Solution Architect within Neota’s No-Code Environment***

Candidate sought for a customer-facing leader within a growing software company. Neota Logic is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our customers.

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will work with customers to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities

·       Work as a member of the Customer Success team to build, test and support no-code applications for customers, including application scoping, design, documentation, and maintenance

·       Manage customer projects and provide high-tier support

·       Conduct training and mentoring to help customers

·       Analyze customers’ business processes and recommend improvements through automated document, process and expert advice solutions

·       Serve as the liaison between the customer and internal departments

·       Contribute to the platform roadmap

 

Qualifications

Must haves:

·       Bachelor’s degree (Masters is a plus)

·       2-5 years professional experience within a professional services firm, law firm or project-based environment

·       Experience in a client facing role

Viewed favourably:

·       Computer skills/technical background (familiarity with APIs and/or SQL a plus)

·       Project Management experience

·       Experience in a technical support role or help desk role

·       Experience with product documentation and training

Demonstrated Skills

·       Excellent attention to detail

·       Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker

·       Ability to work collaboratively and independently with a diverse audience of stakeholders

·       Excellent interpersonal skills, written and oral communication

·       Agility in managing and adapting to change in a fast-paced environment

·       Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.