About the Role

 

**Applicants must be eligible to work in the United States**

Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our customers.

We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will manage all aspects of the customer relationship, including working with our Solutions Architect team to define, build and support “no-code” applications. A successful candidate will be proactive, customer focused, technically minded with demonstrable logic-based problem solving, and have experience with technical project management.

Responsibilities

·       Work with the Customer Success team and the Customer Success Lead in implementing and refining customer on-boarding and training process

·       All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc.

·       Conduct workshops and other training to help customers learn the Neota  platform and prototype their use cases

·       Serve as the liaison between the customer and internal departments

·       Manage customer projects (prior project management experience a plus), including scoping, testing, reporting, documenting, and maintaining  applications, as needed, to help clients build more applications or as higher tiered support services

·       Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes

Qualifications

Must haves:

·       Bachelor’s degree (Masters is a plus)

·       2-5 years professional experience in a customer-facing role (ideally within a professional services firm, SaaS business, or project-based environment)

Viewed favourably:

·       Computer skills/technical background a plus (familiarity with APIs and/or SQL an extra plus)

·       Project Management experience

·       Experience with product documentation and training

 

Demonstrated Skills

·       Excellent attention to detail

·       Proven ability to work creatively and analytically to solve problems – a motivated and proactive lateral thinker

·       Ability to work collaboratively and independently with a diverse audience of stakeholders

·       Excellent interpersonal skills, written and oral communication

·       Agility in managing and adapting to change in a fast-paced environment

·       Bonus points for experience with any of the following: JIRA, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, iManage, Sharepoint, Adobe, Gmail

·       Self-starter

Benefits

We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.