Location: Melbourne, Australia
Type: Full-Time Position
Technical Solutions Architect
**Applicants must be a permanent resident and eligible to work in Australia**
Candidate sought for a customer-facing leader with a growing software company. Neota Logic is a no-code automation software platform that allows our customers to build and deploy expert system applications, without knowing how to code. We primarily work in the legal space, counting top law firms, corporations and educational institutions as our customers. Neota Logic applications are built on our no-code platform, stored and deployed from the cloud and accessed interactively from any internet browser. We transform expertise into action by empowering our customers to create innovative services that can help reduce risks, reduce costs, and improve business decisions.
We are seeking someone to bridge technology and customer service in a growing company. This position requires teamwork and autonomous focus. The individual will be responsible for building and servicing “no-code” applications, logic-based problem solving, managing projects, and in some cases managing customer relationships. A successful candidate in this role will have some experience with project management, be proactive, technically minded, and be customer success focused.
Responsibilities
- Work as a member of the Customer Success team to build, test, and deploy no-code applications for clients
- Build and maintain expert systems (programming experience not required, but a penchant and familiarity with technology and solving technical problems strongly recommended)
- Be comfortable conducting workshops and other training to help new customers get up to speed on the Neota Logic platform and prototype their use cases
- Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes
- Serve as the liaison between the customer and internal departments
- Manage customer projects (prior project management experience a plus), including Scoping and building applications, as needed, to help clients build more applications or as higher-tiered support services
Qualifications
- 2-4 years of professional services experience (experience within a technical or high-level support role is a plus, but not essential)
- Computer skills/technical background is a plus
- Project Management experience is a plus
- Experience in a client-facing role
- Experience with product documentation and training a plus, but not essential
- Bachelor’s degree. Master’s degree is a plus, but not essential
Requirements
- Excellent attention to detail
- Desire to define, document, and improve internal processes relating to the position
- Proven ability to work creatively and analytically in a problem-solving environment – a motivated and proactive lateral thinker
- Ability to work collaboratively across teams and functions
- Desire to work in an information systems environment
- Excellent written and oral communication and interpersonal skills
- Agility in managing and adapting to change in a small growing company and culture
- Experience with the following is a plus: JIRA, Hubspot, Harvest, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, Adobe, Gmail
Demonstrated experience of the following skills, is highly desirable:
- Demonstrated leadership in a professional setting
- Demonstrated teamwork and collaboration in a professional setting
- Demonstrated project management experience
- Effective communicator with a diverse audience of stakeholders
Benefits
We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.