Location: New York, NY
Type: Full-time
Minimum Experience:    Some Experience

 

**This position must commute daily to the NYC office (Post-COVID)**

**Applicants must be eligible to work in the United States**

Candidate sought for a customer-facing leader with a growing software company.  Neota Logic is a no-code automation software platform that allows our customers to build and deploy expert system applications, without knowing how to code. We primarily work in the legal space, counting top law firms, corporations and educational institutions as our customers.  Neota Logic applications are built on our no-code platform, stored and deployed from the cloud and accessed interactively from any internet browser. We transform expertise into action by empowering our customers to create innovative services that can help reduce risks, reduce costs, and improve business decisions. For more information, visit http://www.neotalogic.com.

 

Responsibilities vary based on the business needs of each customer, however key responsibilities are as follows:

 

Position Overview

 

We are seeking someone to bridge technology and customer service in a growing company. This hybrid position requires teamwork and autonomous focus. The individual will be responsible for building and servicing “no-code” applications, logic-based problem solving, and in some cases managing customer relationships. A successful candidate in this role will have some experience with project management, be technically minded, and be customer success focused. 

 

Responsibilities vary based on the business needs of each client, however key responsibilities are as follows:

 

Job Responsibilities

·        Work as a member of the Customer Success team to build, test, and deploy no-code applications for clients

·        Build and maintain expert systems (programming experience not required, but a penchant and familiarity with technology and solving technical problems strongly recommended)

·        Deliver an account management program that systematizes the ways and frequency in which we touch customers throughout their life cycle with Neota

·        Work with Customer Success Lead in developing and refining customer onboarding and implementation process from execution of agreement through implementation to customer services hand off

·        Be comfortable conducting workshops and other training to help new customers get up to speed on the Neota Logic platform and prototype their use cases

·        Analyze customer’s business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes

·        Serve as the liaison between the customer and internal departments

·        Manage customer projects (prior project management experience a plus), including Scoping and building applications, as needed, to help clients build more applications or as higher tiered support services


Qualifications and Skills:

·        2-4 years of professional services experience (experience within a technical or high-level support role is a plus, but not required)

·        Computer skills/technical background a plus

·        Project Management skills a plus

·        Experience in client-facing role

·        Experience with product documentation and training a plus, but not required

·        Bachelor’s degree. Master’s degree is a plus, but not required

 

Professional Skills:

·        Excellent attention to detail 

·        Desire to define, document, and improve internal processes relating to the position

·        Proven ability to work creatively and analytically in a problem-solving environment

·        Ability to work collaboratively across teams and functions

·        Desire to work in an information systems environment

·        Excellent written and oral communication and interpersonal skills

·        Agility in managing and adapting to change in a small growing company and culture

·        Self-starter

·        Experiences with the following is a plus: JIRA, Hubspot, Harvest, CSS, HTML, UIkit, Bootstrap, API Services, DocuSign, Lucidchart, Slack, Microsoft Word & Excel, Adobe, Gmail

 

Knowledge, of the following skills, is a plus:

·        Demonstrated leadership in professional setting; either military or civilian

·        Demonstrated teamwork and collaboration in a professional setting; either military or civilian

 

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salaries, depending on experience and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.