Candidate sought for a Customer Success management role with a growing software company. Neota Logic delivers artificial intelligence software that makes doing business easier. Aligning with global law firms, corporations and top educational institutions, Neota’s AI software

platform enables our clients to intelligently automate their expertise at internet scale through an operationally useful form – as applications embedded in business systems or consulted interactively in a browser. We transform expertise into action by empowering our clients to

create innovative services that can help reduce risks, reduce costs and improve business decisions.

For more information, visit http://www.neotalogic.com.

 

 

We are seeking an experienced Customer Success Manager who has a proven track record of success, is highly motivated, analytical,

embraces technology and thrives in a client-focused entrepreneurial environment. The individual will be part of a global Customer Success team responsible for driving client engagement and satisfaction by building trusted relationships with key client decision makers in the

APAC region.

Responsibilities:

 

·         Work with Sales and Operations teams to deploy a defined consulting approach to both the sales and client success processes

·         Assist in the sales process to help prospects understand the capabilities of the Neota Logic Software platform and help them identify relevant  use cases for their business

·         Learn how to use the Neota Logic platform and build apps (no programming experience required)

·         Help clients define use case candidates and requirements for estimation by Solution Architects

·         Assist customers in creating a vision for their use of our platform within their business

·         Run an engagement framework for agreed clients, including workshops, breakfast seminars and speaking engagements, to help identify          additional uses cases for creation

·         Build proof-of-concept applications (where required)

·         Manage customer relationships – delivering solutions for our customers within time and budgetary restraints, while understanding and              managing customer expectations

·         Contribute to the ongoing improvement and development of the Neota Logic studio

 

 

What are the key requirements?

 

·         4-5 years of experience within a technical or consulting environment

·         Ability to quickly grasp new concepts across a wide variety of subject areas

·         Ability to converse with c-suite stakeholders on the value of the Neota Logic platform

·         Agility in managing and adapting to change in a small growing company and culture

·         Demonstrated teamwork and collaboration in a professional setting

·         Customer facing experience, with a preference for Professional Services Consulting experience, with excellent written and oral               communication skills

·         Bachelor’s degree or equivalent

 

What other experience is desirable?

Experience listed below, while not necessarily a requirement for this position, provide additional depth and value to the role.

 

·         Degree in Law or related field

·         Certifications pertinent to project management

·         Exposure to front end, back end, or full stack web development