The Volunteer Manager oversees all aspects of volunteering at IOYS. This role maintains a strong volunteer program that meets the ever-changing operational needs and supports the long-term organizational goals. This position works across all departments to develop, oversee, recognize, and ensure volunteer success. This is achieved through volunteer cultivation, onboarding, opportunity identification, and day-to-day coordination. This role acts as a vital liaison to the broader community as it increases support and awareness for the work of IOYS.

Administrative Details

• Reports to: Program Director
• Employment Type: Full-Time, Exempt
• Salary: $50,000-58,000 annually
• IOYS offers employees a competitive benefits package.
• Location: Colorado Springs, CO

Responsibilities

Additional Duties as assigned.

 

Volunteer Management                                                                                                

• Identifies specific volunteer interests and skillsets for support across the organization, identifying areas where volunteers can support while staying engaged and furthering organizational initiative
• Coordinates with events, operations, programs, and communications and advocacy team to ensure departments needs are proactively satisfied through volunteers, to include events, tabling, outreach, daily youth programs, and admin support
• Coordinate and ensure volunteers are scheduled and equipped for special tasks such as pickups and deliveries
• Manages volunteer recruitment pipelines and a robust cohort of volunteers, engaging current volunteers in new and existing opportunities
• Utilizes Volgistics or Communications & Advocacy team to fill new or specific need
• Manages the process for onboarding volunteers to specific tasks and projects in collaboration with other departments
• Responds weekly to inbound inquiries and requests to volunteer with IOYS
• Identifies volunteers with interest and skillsets to support IOYS committees
• Grows and sustain volunteer base through planned initiatives

 

Administration and Coaching                                                                                       

• Responsible for management and storage of volunteer files in accordance with IOYS Policy and Federal guidelines to  to include background checks, standard documentation, and additional certifications as needed for volunteer responsibilities
• Oversees behind-the-scenes volunteer responsibilities, ensuring follow through and providing the resources needed to achieve tasks
• Maintain volunteer hours and years of service in addition to initiatives and areas of engagement, and prepare quarterly reports on volunteer engagement for the board of directors and other reports as necessary
• Provides feedback, coaching, and support to volunteers as needed
• Provides recognition, appreciation, and follow-up to encourage sustained volunteering

Key Qualifications, Skills and Abilities

Required Education and Experience

• Experience working with the LGBTQIA2+ community and familiarity with issues of relevance to LGBTQIA2+ people including a demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, socio-economic status, and physical abilities in an intersectional environment
• Excellent interpersonal, verbal, and written communication skills
• Ability to exercise sound independent judgement to prioritize tasks, identify potential risks, recommend innovative solutions as well as problem-solve effectively on the spot.
• Outstanding organizational skills and attention to detail.  Strong work ethic with the ability to work within and lead teams to accomplish goals and results.
• Ability to establish and maintain positive working relationships internally and externally, as well as set and maintain appropriate professional boundaries and confidentiality.
• Educational qualifications: A combination of education and experience showing the knowledge and ability to perform this role's responsibilities.
• Technical Proficiency: A high level of competency with Microsoft Word, Excel, and Outlook, Teams, as well as experience with standard office equipment; capacity to learn new web-based platforms.
• Promotion of and adherence to IOYS’ mission, vision and values, policies, procedures, and all applicable laws in a fair and equitable manner.
• Ability and skills to effectively build, facilitate, and empower staff and teams

 

 

• Passion for IOYS’ mission and work to build access, equity, and power with LGBTQIA2+ young people
• Understanding of ethical behavior and business practices, ensuring that own behavior and that of others is consistent with these standards and IOYS’ Code of Conduct and employment policies.
• Current driver’s license and auto insurance.
• Physical Demands: The person in this position may be required to sit or stand for extended periods, move objects up to 30 pounds, and operate office equipment.
• Offer of employment is contingent upon satisfactory results of a criminal history background check.
• Employees must be legally permitted to work in the United States.
• IOYS is a drug free workplace; employees may be subject to a drug test.
• Vaccine requirement: As an organization, we fully support COVID-19 vaccinations and require all employees to have proof of completing their primary series COVID-19 vaccination or an approval medical exemption. Staying up to date with booster and new vaccines as recommended by the Centers for Disease Control (CDC) is strongly recommended.
• This job description is not intended to contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones assigned, at any time or without notice

Preferred

• Competency in anti-racism and anti-oppression
• Experience with drop-in center atmosphere
• Experience building systems and structures for growth-stage organizations
• Experience with the Pikes Peak Region; familiarity with partner organizations and established relationships within the nonprofit and human/social services community
• Previous experience working with high-risk youth and vulnerable communities, especially LGBTQIA2+ youth and families

 

Inside Out Youth Services (IOYS) is a 501(c)(3) nonprofit organization, established in 1990 to build access, equity, and power with LGBTQIA2+ youth of the Pikes Peak region. We are the primary LGBTQIA2+ nonprofit community serving LGBTQIA2+ youth (ages 13-24) in El Paso County. We provide a safe space for gender and sexuality diverse youth and young adults to grow their identities, learn leadership skills and develop the tools needed to both thrive personally and to act as agents of change in their communities. We also provide outreach education throughout the region to create a supportive climate for LGBTQIA2+ youth. IOYS accomplishes these goals through our weekly programming, targeted leadership development opportunities, community partnerships, and through educational outreach to local school systems, healthcare agencies, and other groups providing education and care to LGBTQ+ youth and young adults.

Our Team and What We Value

At IOYS, all staff members must exemplify established team values including collegiality, respect, accountability, collaboration, and adaptability. In doing so, we model the behaviors and attitudes we ask of our young people, essential to creating a welcoming, radically inclusive, safe and brave space where all people can learn and grow. We are representatives of Inside Out in all we do and say—wherever we are—and it is therefore of utmost importance that all team members exhibit maturity and good judgement through their words and actions. A community center environment is fast paced where priorities and needs rapidly shift and evolve based on the needs of the agency and the young people we serve. Therefore, all staff are expected to own their mindset, adapt to change swiftly, and contribute to a positive and powerful team environment.