Job Description Overview 

Under the supervision of the Program Manager, the Youth & Young Adult Case Manager will be responsible for connecting with and supporting individual youth accessing services at Inside out Youth Services (IOYS). Responsive to the exacerbated needs for LGBTQIA2+ young people, the Youth & Young Adult Case Manager will serve as the primary point of contact for individual youth with elevated needs including, but not limited to, suicidality, houselessness, food insecurity, sexual assault, domestic violence, employment, familial support, connecting to resources, and mental health development. This position will center positive youth development and trauma-responsive approaches to supporting the healthy development of young people at IOYS.   

Application review will begin Monday, January 27th. 

Administrative Details 

  • Reports to: Program Manager 

  • Employment Type: Full-Time, Non-Exempt 

  • Hours: [Monday-Friday 9:00 a.m. – 5:30 p.m.] (some weekends and evenings may be required) 

  • Salary: $55,000-$62,000 annually 

  • IOYS offers employees a competitive benefits package. 

  • Location: Colorado Springs, CO 

Responsibilities 

Additional Duties as assigned. 

 

Essential Functions  

  • Connect and maintain contact with individual young people with elevated needs accessing services at IOYS  

  • Complete enrollments with young people in a manner that establishes comfort and trusting relationships  

  • Implements individual assessments and develops case plans with participating youth to identify needs and provide appropriate resources and services  

  • Collaborates with young people, internal and external partners as well as families or other supports involved with young people to coordinate care  

  • Hold scheduled and drop-in formats for one-on-one mentoring sessions for young people navigating challenges in their lives to provide youth direction, cultivate relationships, and provide referrals  

  • Collaborates with local service providers to connect young people to care regarding housing, food access, mental health services, suicidality, sexual health services, substance use, transportation, gender-affirming services, and other relevant needs  

  • Accepts referrals from other agencies and works collaboratively with staff of all agencies to provide contact and to support additional goals  

  • Accurately document all services including assessments, case notes, service plans, and specific services into Case MGR  

  • Engage evidence-based practices to support positive youth development  

 

Additional Functions 

  • Provide programming that supports the building of healthy relationships and identity development in line with program trajectories  

  • Work as a part of a team to provide coverage within the IOYS community center  

  • When applicable, collaborate with mental health clinicians stationed at IOYS to support individual development  

  • Provide de-escalation, crisis intervention, and restorative justice practices in the community center  

  • Will work to achieve daily, monthly, and yearly goals (both team and individual) establish in conjunction with the supervisor  

  • Maintain clear and effective communication with other staff regarding clients    

  • Work to ensure client confidentiality  

  • Adhere to all Personnel Policies and Procedures for the Agency   

  • Maintain an awareness of IOYS’s mission and work to promote access, equity, and power for LGBTQIA2+ young people 

  • Actively strive to create and maintain a culturally sensitive, trauma informed and appropriate environment through communication and interaction that demonstrates respect for diversity   

  • Promote the philosophy of trauma informed care in interactions with youth, staff and individuals both internally and externally   

Qualifications 

Required Education and Experience 

  • Bachelor’s Degree in Psychology, Sociology, Social Work, or a related field is required or two (2) years’ of experience working with LGBTQIA2+ youth in a developmental setting  

  • Experience, competence, sensitivity and ability to connect well and work effectively with youth who identify as LGBTQIA2+   

  • Experience in providing trauma informed care or willingness to adapt this approach is required  

  • Skill in oral and written communications   

  • Skill in negotiating and mediating, particularly in sensitive situations as well as some skill in crisis intervention and de-escalation  

  • Must pass both federal and state background checks which screen for crimes including drug related crimes, violent crimes, sexual abuse, domestic violence, child abuse, and repeated misdemeanors  

 

Required Knowledge, Skills, and Abilities 

  • Working knowledge of coping skills and community resources  

  • Understanding of behavioral health, substance use services, and houselessness  

  • Able to communicate effectively with a diverse population   

  • Proficient knowledge of the Microsoft suite, as well as a capacity to quickly learn new software. 

  • Ability to handle and maintain confidential data 

  • Able to make independent judgement and sound decisions using available information while maintaining appropriate confidentiality   

  • Able to manage tasks and activities in an environment that’s sometimes includes conflict and chaos   

  • Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills. 

  • Exceptional at maintain detail and following routine filing practices 

  • Creative and adept at planning, prioritizing, organizing and following through; able to balance multiple competing priorities. 

  • Ability to work as a member of a team, but also be a self-starter; able to work under pressure and complete multiple tasks simultaneously.  

  • Demonstrates flexibility to actively support change in order to meet strategic goals and objectives. 

  • High sense of responsibility and commitment to the mission and policies/procedures of IOYS. 

  • Must possess and maintain a valid driver’s license with personal motor vehicle insurance. 

 

Preferred 

  • Competency in anti-racism and anti-oppression 

  • Experience with drop-in center atmosphere 

  • Experience building systems and structures for growth-stage organizations 

  • Multilingual (Spanish preferred) 

  • Experience with the Pikes Peak Region; familiarity with partner organizations and established relationships within the nonprofit and human/social services community 

  • Previous experience working with high-risk youth and vulnerable communities, especially LGBTQIA2+ youth and families 

 

Typical Work Environment 

Office setting with occasional work outside the community center, both at external venues and outdoors with some work at a computer station and some work that requires movement around the community center. Position requires the ability to occasionally stand for extended periods of time. Position requires the ability to occasionally lift up to 30 pounds. Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of safety. 

About Us 

Inside Out Youth Services (IOYS) is a 501(c)(3) nonprofit organization, established in 1990 to build access, equity, and power with LGBTQIA2+ youth of the Pikes Peak region. We are the primary LGBTQIA2+ nonprofit community serving LGBTQIA2+ youth (ages 13-24) in El Paso County. We provide a safe space for gender and sexuality diverse youth and young adults to grow their identities, learn leadership skills and develop the tools needed to both thrive personally and to act as agents of change in their communities. We also provide outreach education throughout the region to create a supportive climate for LGBTQIA2+ youth. IOYS accomplishes these goals through our weekly programming, targeted leadership development opportunities, community partnerships, and through educational outreach to local school systems, healthcare agencies, and other groups providing education and care to LGBTQ+ youth and young adults. 

Our Team and What We Value 

At IOYS, all staff members are expected to exemplify established team values that include but are not limited to collegiality, respect, accountability, collaboration, and adaptability. In doing so, we model the behaviors and attitudes we ask of our young people, essential to creating a welcoming, radically inclusive, safe and brave space where all people can learn and grow. We are representatives of Inside Out in all we do and say—wherever we are—and it is therefore of utmost importance that all team members exhibit maturity and good judgement through their words and actions. A community center environment is fast paced where priorities and needs rapidly shift and evolve based on the needs of the agency and the young people we serve. Therefore, all staff are expected to own their mindset, adapt to change swiftly, and contribute to a positive and powerful team environment.