Help Desk Specialist

A technically savvy individual is sought to join the Help Desk team. The ideal candidate will
have a passion for technology and a desire to assist others in resolving technical issues
efficiently and effectively. As an Entry Level Help Desk Technician, responsibilities include
providing technical support to both internal employees and clients, troubleshooting hardware
and software issues, and assisting with various IT-related tasks. This role is suitable for
individuals looking to start their career in IT support and gain valuable experience in a fast-
paced environment.

Responsibilities:

 Respond to internal employee and client inquiries and technical support requests
via phone, email, or ticketing system in a timely manner.
 Diagnose and troubleshoot hardware, software, and network issues for both
internal and external users.
 Provide remote assistance and guidance to users to resolve technical problems.
 Escalate unresolved issues to appropriate teams or senior technicians as needed.
 Document and track all support interactions and resolutions in the ticketing
system.
 Install, configure, and maintain hardware and software components.
 Assist with user account management, including password resets and access
permissions for both internal employees and clients.
 Collaborate with other members of the IT team to improve processes and
procedures.
 Ship laptops, cameras and other hardware to users.
 Stay current with industry trends and advancements in technology to enhance
technical skills and knowledge.
 Other tasks as requested by manager.

Office Address:

3500 Piedmont Road NE, Suite 325
Atlanta, GA 30305
www.healpros.com

 

Additional Skills and certifications (if applicable):

 High school diploma or equivalent; additional education or certifications in IT-
related fields is a plus.
 Strong passion for technology and eagerness to learn new skills.
 Excellent communication and customer service skills.
 Ability to effectively troubleshoot and resolve technical issues.
 Experience with ticketing systems or customer support platforms is preferred
but not required.
 Ability to work independently and collaboratively in a team environment.
 Strong attention to detail and organizational skills.

Basic computer skills:
Familiarity with MS Office Products and equivalents (Word, Excel, Docs, Sheets, etc)