This role offers support and works directly with the Carrier Manager and Planners on a daily basis to provide carrier and operational service in a variety of functions. Prioritization, organization, planning and strong customer service skills will elevate this position for future growth.

MAJOR RESPONSIBILITIES:

Identify and negotiate rate with available carriers for existing loads.

• Post open loads, set benchmarks and call on carrier to book day to day spot freight.

• Monitors external load boards and works with Carrier Service manager and planners to support service.

• Maximize profitability through negotiation with carriers.

• Utilize ArrowStream’s system efficiently to maximize productivity

• Collects and maintains carrier set up, authority and insurance information.

Assists with operational functions on a daily basis.

• Ensures team objectives have been met; offers support, as needed.

• Communicates with service providers to ensure on time performance goals are met. Manages frequent phone and email communications, as necessary.

• Works directly with carriers and brokers to ensure safety and compliance on all movements of freight.

Troubleshoots operational issues.

• Takes ownership of issues and problems; generates solutions for customer deliverables.

• Addresses any additional issues (truck breakdowns, accidents, missing POs, etc.) and provides missing data to appropriate internal and external contacts.

Communicates with outside customers for operational transactions.

• Builds carrier relations and loyalty by consistently exceeding expectations.

• Works to ensure on-time performance and correct delivery/pick-up statuses are carried out efficiently.

Type & Amount of Experience:

• Minimum of 1-2 years logistics and customer service experience required

• Previous experience in an operational setting preferred

• Strong customer service skills with a satisfaction drive

• Clear communication skills and the ability to prioritize and provide timely follow-up

Education:

• Bachelor’s degree, or equivalent work experience

Technical Expertise:

• Working knowledge of Microsoft Office (Word, Excel, etc.)

• Previous experience with DAT, Truckstop.com or other load posting sites