Application Engineer

 

EEO/AA/Vet/Disability Employer

Company

DevonWay is a growing software company with products that help large organizations in high-reliability industries improve virtually any operational process. At DevonWay, your input and effort will make a big difference. With about seventy employees, we have a strong, supportive culture that values our customers and each other. We are proud of our 100% implementation success rate and amazing customer roster, including the U.S. Department of Energy, GE Healthcare, Los Alamos National Lab, EDF Energy, and Biogen. What enables us to successfully deliver to enterprise, government, and global customers is our innovative and highly configurable technology platform on which we build our products. At DevonWay, you will work with smart and fun colleagues on great technology, have an impact, help exceptional customers that everyone has heard of, and learn a lot.

DevonWay is based in San Francisco, with additional offices in Salt Lake City, Charlotte, Portland, and Munich. 

Position

The mission of an Application Engineer is to partner with customers to design, configure, and document all or parts of a mobile and/or desktop solution and then iteratively build, test, deliver, and support solutions using the DevonWay technology stack and industry-standard tools such as SSRS and SQL.

The main deliverable from an Application Engineer is a high-quality, reliable, and easy-to-use application that meets the customer’s needs. By using the DevonWay platform, applications can be built without having knowledge of specific programming languages like Java. Application configuration, however, does require advanced technical skills. All Application Engineers also assist in providing technical support to existing customers.

Location

Any DevonWay US Office

Key areas of responsibility:

·         Meet with customers and translate their needs into detailed requirements based on best practices.

·         Follow DevonWay’s hybrid (waterfall/agile) methodology to design and configure application modules based on requirements.

·         Learn and follow the DevonWay SQA process, which requires engineers to write and execute functional tests to ensure acceptable functionality and prevent regression.

·         Follow Company standards for security and best practices.

·         Plan for and complete data conversions, interfaces to third-party systems, and reference data loads.

·         Design, build, test, and deploy SSRS and/or Business Intelligence reports.

·         Provide work estimates and plans to the project manager.

·         Conduct demonstrations, either over webinar or in-person, for deployed applications.

·         Provide support, including triage, issue investigation and resolution, and documentation

·         Resolve issues in a timely manner and escalate as required.

·         Collaborate with team members within and outside of department for both resolving support tickets and project implementations.

·         Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate.

       Requirements:

·         Demonstrated skills and capabilities in analytical and critical thinking, and complex problem solving.

·         Comfortable with relational database concepts like column types and joins

·         Experience with REST and scripting languages (e.g. Python) a plus.

·         Experience with SQL Server Reporting Services (SSRS) a plus.

·         Customer-focused and comfortable communicating with customers.

·         Excellent verbal and written communication skills.

·         1-3 years experience supporting and implementing enterprise software applications a plus but not required.

·         Able to travel up to 10-20%, including internationally.

·         Able to pass a security background check.

·         BS in science, engineering, MIS or other technical field.

·         US Citizen.

Company Information:

DevonWay, Inc., http://www.devonway.com