Company

Founded in 2005, DevonWay is a software company based in San Francisco, California, with offices in Salt Lake City, Utah and Portland, Oregon. We hire the brightest talent we can find and challenge them to delight their customers and use their best judgment: our only two rules.

We use our internally developed, no-code platform to build web-based, rules-driven, workflow-centric applications for customers in high-reliability industries such as biotechnology, engineering & construction, and power generation. Our application engineers build and support solutions that help thousands of people every day perform their work more efficiently and more safely.

The successful candidate will have the ability to excel in a fast-paced technical environment, be a quick learner, have a solid understanding of the application development lifecycle, enjoy technical challenges, and possess excellent troubleshooting skills.

Position

The mission of an Application Engineer is to partner with customers to design and document all or parts of a mobile and/or desktop solution and then iteratively build, test, deliver, and support solutions using the DevonWay technology stack and industry-standard tools such as SSRS and SQL.

The main deliverable from an Application Engineer is a high-quality, reliable, and easy-to-use application that meets the customer’s needs. By using the DevonWay platform, applications can be built without having knowledge of specific programming languages like Java. Application configuration, however, does require advanced technical skills. Depending on the size and scope of the project, the Application Engineer may also fill the role of Project Manager. All Application Engineers also assist in providing technical support to existing customers.

Location

Salt Lake City

Key areas of responsibility:

·         Meet with customers and translate their needs into detailed requirements based on best practices.

·         Follow the agile methodology to design and configure application modules based on user stories/tickets.

·         Learn and follow the DevonWay SQA process, which requires engineers to write and execute functional tests to ensure acceptable functionality and prevent regression.

·         Plan for and complete data conversions, interfaces to third-party systems, and reference data loads.

·         Design, build, test, and deploy SSRS and/or Business Intelligence reports.

·         Design, build, test, and deploy key performance indicators (KPIs).

·         Provide work estimates and plans to the project manager.

·         Conduct training sessions, either over webinar or in-person, for deployed applications.

·         Support day-to-day customer operations.

·         Participate in the Technical Support team rotation.

·         Perform incident troubleshooting and resolution.

·         Work closely with DevonWay internal teams, including Development, Products, Sales, and Business Development.

Requirements:

·         Two+ years of experience in a similar role.

·         Comfortable with relational database concepts and able to create complex SQL statements involving, at a minimum, joins and sub-queries.

·         Experience with REST and scripting languages (e.g. Python) a plus.

·         Experience with SQL Server Reporting Services (SSRS) a plus.

·         First-rate problem-solving skills and the ability to excel in a fast-paced environment.

·         Customer-focused and comfortable communicating with customers.

·         Smart; analytical; able to understand abstract concepts.

·         Excellent verbal and written communication skills.

·         Excellent note taking skills.

·         Able to travel up to 15%, including internationally.

·         Able to pass a security background check.

·         BS in science, engineering, MIS or other technical field.

·         US Citizen.

·         Fluency in French or German a bonus.

·         Good sense of humor.

·         Foosball skills considered helpful in the fun work environment.