Customer Support Agent

Part-time Remote 20-25 hrs/week

US work authorization (Required)

Starts at $19/hour+ DOE

 

Available Shifts:

Monday to Thursday or Tuesday to Friday: 7 am - 11 am PST

Monday to Thursday, Tuesday to Friday, or Wednesday to Saturday: 2 pm - 6 pm PST

Qualia Life Sciences is at the forefront of creating groundbreaking supplements that push the boundaries of human health and cognition. Our commitment to improving well-being through comprehensive, scientifically-researched products sets us apart in the wellness industry. We are driven by a passion for innovation, a dedication to rigorous science, and a commitment to sharing knowledge that empowers individuals to achieve their best selves.

We’re currently seeking experienced customer support agents to join our team. As a CSA, you will represent Qualia Life Sciences to prospective and existing customers and ensure that every Qualia Life Sciences member is supported and engaged. This requires a deep understanding of our brand and a desire to build relationships and educate our customers about everything Qualia Life Sciences offers.

 

Primary Responsibilities: 

  • Support Qualia Life Sciences customers and community. 

  • Work directly with the support team to embody and uphold our standards of remarkable customer service.

  • Respond promptly and in alignment with our brand to support tickets, emails, phone calls, and text messages. 

  • Engage with customer needs via email, phone, and text message, answering questions, educating consumers, and completing the sales flow.

  • Understand and employ clear procedures for all health and medical-related questions.

  • Escalate high-level inquiries, requests, and issues to the appropriate department.

  • Help update and expand the Qualia Life Sciences FAQs + Help Center.

 

Secondary Responsibilities:

  • Understand the products, mission, and QLS philosophy intimately and help others understand any aspect of the company. 

  • Keep records of all customer service interactions.

  • Drive sales and increase customer lifetime revenue through education and engagement.

  • Collaborate with the support team to uphold and fulfill our commitment to exceptional customer service. 

 

Qualifications:

Must-Have:

  • Experience with Zendesk, Shopify, and other CRM platforms.

  • High volume of actual customer service and interaction.

  • Strong value around service and a passion for helping people address their needs.

  • Excellent interpersonal skills - ability to navigate all personality types and emotions gracefully. 

  • Fundamentally love and respect people.

  • Relevant technical skills.

 

Ideal:

 

  • E-commerce experience.

  • Familiarity with the nutraceutical or related health and wellness spaces and associated regulatory issues.

  • Active interest in neurohacking, related health, performance optimization, and human potential spaces.

  • Science familiarity and interest.

  • Experience working in start-ups.

 

 

Opportunity:

 

  • To help develop a life-changing, category-defining life sciences company.

  • To work with a team of cutting-edge thought leaders, scientists, entrepreneurs, industry experts, activists, and visionaries - and an extended team of global influencers.

  • To learn a tremendous amount (about neuroscience, medicine, psychology, philosophy, evolution, business, leadership, communication, etc.) and be stretched and supported to grow personally and professionally.

  • To be supported in optimizing your cognitive capabilities and psychological development with the best resources available anywhere.

  • To apply your full talents and heart to a project worthy of dedication.

  • To have your work, study, play, and contribution all be the same thing.

 

 

Key Culture Elements:

 

  • A category-defining company focused on optimizing human well-being and capability globally.

  • Advancing the cutting edge of consciousness studies, positive psychology, and neuroscience.

  • Excited by the therapeutic potential of entheogens and empathogens while valuing sobriety and clear-mindedness.

  • Philosophically aligned with ethical, intentional, human optimization.

  • Extremely open-minded cultural values. 

  • Focused on redesigning civilization to create sustainable abundance for all - rather than focusing on winning at this version of it.

  • Partnered with many leading academic and scientific institutions with world-class partners.

 

 

How to Apply:

Please read the position description, responsibilities, and qualifications in their entirety.  If the position looks like a great match and you meet the minimum qualifications and possess the experience required, please consider applying.  Your application materials must include a cover letter. We would love to know what interests you about working for Qualia Life Sciences.

 

We look forward to meeting you! 

 

Our headquarters are in the beautiful coastal town of Carlsbad, California, but most of our team works remotely. 

 

We offer a variety of high-quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401k with company contribution, Bonus Profit Plans, Quarterly Bonus Plans, and wellness stipends. 

 

We also offer free products to team members and generous discounts to friends and family.

 

Neurohacker Collective, LLC dba Qualia Life Sciences is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law. Applicants must be currently authorized to work in the United States on a full-time basis.

 

Our mission is to create products and education for radical human optimization, empowering people to realize their full potential.

qualialife.com



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