Customer Support Agent

Full Time, 40 hours/week

Remote-Must be located within the United States 

US work authorization (Required)

 

Qualia Life Sciences is at the forefront of creating groundbreaking supplements that push the boundaries of human health and cognition. Founded in 2015 (formerly Neurohacker Collective), we combine principles of naturopathy with complex systems science to develop scientifically formulated products that address brain health, aging, sleep, and energy. Our mission is to empower individuals to achieve their best selves through innovation, rigorous science, and a commitment to improving well-being.

 

We’re currently seeking experienced customer support agents to join our team. As a CSA, you will represent Qualia Life Sciences to prospective and existing customers and ensure that every Qualia Life Sciences member is supported and engaged. This requires a deep understanding of our brand and a desire to build relationships and educate our customers about everything Qualia Life Sciences offers.

 

Primary Responsibilities: 

  • Support Qualia Life Sciences customers and community. 

  • Work directly with the support team to embody and uphold our standards of remarkable customer service.

  • Respond promptly and in alignment with our brand to support tickets, emails, phone calls, and text messages. 

  • Engage with customer needs via email, phone, and text message, answering questions, educating consumers, and completing the sales flow.

  • Understand and employ clear procedures for all health and medical-related questions.

  • Escalate high-level inquiries, requests, and issues to the appropriate department.

  • Help update and expand the Qualia Life Sciences FAQs + Help Center.

 

Secondary Responsibilities:

  • Understand the products, mission, and QLS philosophy intimately and help others understand any aspect of the company. 

  • Keep records of all customer service interactions.

  • Drive sales and increase customer lifetime revenue through education and engagement.

  • Collaborate with the support team to uphold and fulfill our commitment to exceptional customer service. 

 

Qualifications:

Must-Have:

  • Experience with Zendesk, Shopify, and other CRM platforms.

  • High volume of actual customer service and interaction.

  • Strong value around service and a passion for helping people address their needs.

  • Excellent interpersonal skills - ability to navigate all personality types and emotions gracefully. 

  • Fundamentally love and respect people.

  • Relevant technical skills.

 

Ideal:

 

  • E-commerce experience.

  • Familiarity with the nutraceutical or related health and wellness spaces and associated regulatory issues.

  • Active interest in neurohacking, related health, performance optimization, and human potential spaces.

  • Science familiarity and interest.

  • Experience working in start-ups.

 

What We Offer
Here’s what you can look forward to as part of the team at Qualia Life Sciences:

  • Competitive Compensation: A salary that reflects your experience and contributions, along with performance-based bonuses and profit-sharing opportunities, including a quarterly bonus plan.

  • Comprehensive Benefits: High-quality Medical, Dental, Vision, Flexible Spending Accounts (FSAs), Life, AD&D, and Short- and Long-Term Disability insurance.

  • Retirement Savings: 401(k) with company contributions to help you plan for your future.

  • Wellness Focus: Access to our premium supplements, wellness stipends, and generous discounts for friends and family, along with free products for team members.

  • Flexible Work Arrangements: Embrace work-life balance with a primarily remote work environment and a collaborative, growth-oriented culture.

  • Professional Development: Opportunities to grow your skills and advance your career with professional development programs and internal growth opportunities.

  • Team Perks: A supportive team atmosphere, regular engagement opportunities, and a shared mission to make a difference in health and wellness.

Opportunity:

  • To help develop a life-changing, category-defining life sciences company.

  • To work with a team of cutting-edge thought leaders, scientists, entrepreneurs, industry experts, activists, and visionaries - and an extended team of global influencers.

  • To learn a tremendous amount (about neuroscience, medicine, psychology, philosophy, evolution, business, leadership, communication, etc.) and be stretched and supported to grow personally and professionally.

  • To be supported in optimizing your cognitive capabilities and psychological development with the best resources available anywhere.

  • To apply your full talents and heart to a project worthy of dedication.

  • To have your work, study, play, and contribution all be the same thing.

 

Key Culture Elements:

  • A category-defining company focused on optimizing human well-being and capability globally.

  • Advancing the cutting edge of consciousness studies, positive psychology, and neuroscience.

  • Excited by the therapeutic potential of entheogens and empathogens while valuing sobriety and clear-mindedness.

  • Philosophically aligned with ethical, intentional, human optimization.

  • Extremely open-minded cultural values. 

  • Focused on redesigning civilization to create sustainable abundance for all - rather than focusing on winning at this version of it.

  • Partnered with many leading academic and scientific institutions with world-class partners.

 

The position's base hourly pay range is $19.00/hour to $25.00/hour + Quarterly Bonus Program. The exact compensation will depend on the candidate's location, experience, skills, and other relevant factors and may vary from the posted range.

 

How to Apply:

If you’re enthusiastic about building relationships and educating our customers about everything Qualia Life Sciences offers, we’d love to hear from you!

 

Cover Letter Submission Required:

Please submit a brief cover letter with your resume explaining why you’re excited about this role. We’d love to hear about any relevant experience or accomplishments demonstrating your customer support, problem-solving, communication, or process improvement skills. Please highlight your experience in Zendesk or similar CRM platforms, handling complex customer inquiries, creating knowledge base content, or improving customer satisfaction through innovative solutions.  We encourage a sincere, personal reflection rather than a polished, AI-assisted response—your unique perspective and enthusiasm will help us understand how you envision contributing to our mission.

 

Qualia Life Sciences is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law. Applicants must be currently authorized to work in the United States on a full-time basis.

 

Our mission is to create products and education for radical human optimization, empowering people to realize their full potential.

 

qualialife.com

 

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