Customer Support Agent
Part-Time, Remote
Our ideal candidate is located in an alternate time zone (East Coast or Western European) to our main offices in California.
Overview: Ensure that every Neurohacker member is supported and engaged.
Primary Duties and Responsibilities:
Support Neurohacker Customers/Community
This person will work directly with the support team to embody and uphold what remarkable customer service means to us and how we will fulfill that.
Respond to support tickets, emails, and phone calls in a timely and brand-aligned manner.
Engage with customer needs via email, answering questions and helping to educate consumers and complete the sales flow.
Understand and employ clear procedures for all of the health and medical related questions.
Escalate high-level inquiries, requests, and issues to the appropriate department.
Help update and expand the Neurohacker FAQ’s + Help Center.
Secondary Responsibilities:
Understand the products, mission, and the Neurohacker Collective philosophy intimately. Be able to help anyone understand any aspect of the company.
Keep records of all customer service interactions.
Drives sales and increases customer lifetime revenue through education and engagement.
Key Performance Indicators:
Timeliness metrics: Customer inquiry response time, timely resolution, etc.
Satisfaction metrics: Satisfaction Surveys, Reorder rate, Lifetime customer engagement, etc.
Customer support metrics: Excellence, Efficiency, etc.
Qualifications and Background:
Must Have:
Experience with Zendesk, Shopify, and other CRM platforms.
Done a high volume of actual customer service and interaction.
Located in an alternate time zone to our main offices in California: East Coast or Western European ideal.
Have a high value around service and love helping people address their needs.
Excellent interpersonal skills - can navigate all personality types and emotions gracefully.
Fundamentally loves and respects people.
Relevant technical skills.
Ideal:
E-commerce experience
Familiarity in the nutraceutical space, or related health and wellness spaces, and knows the regulatory issues associated
Active interest in neurohacking and the related health, performance optimization, and human potential spaces
Science familiarity and interest
Has worked in startups
To learn more about our company, please visit neurohacker.com.
Neurohacker Collective is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.
How to Apply:
Please read the position description/responsibilities and qualifications in its entirety. If you meet the minimum qualifications and possess the experience required, please consider applying.