Job Summary

Manage logistics and customs for inbound shipments, lead DSO/OSO operational readiness, and support new territory expansion. Work cross-functionally to improve delivery performance, streamline operations, and support strategic account growth.

Supervisory Responsibilities

  • None

Essential Functions, Duties & Responsibilities

Logistics & Trade Expert
  • Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling.
  • Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans.
  • Advise Customer Support of any local customs holds impacting delivery timelines.
  • Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders.
  • Coordinate with regulatory on logistics gaps and recommend process improvements.
  • Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant.
  • Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries.
  • Collaborate with Finance and Operations on landed cost accuracy and intercompany charges.
  • Track lane performance, analyze costs, and recommend operational improvements.
  • Stay current on customs regulations and update SOPs and stakeholders accordingly.
DSO/OSO (Group Account) Operational Readiness
  • Lead operational setup and readiness for DSOs/OSOs headquartered in Asia.
  • Serve as the operational point of contact for group accounts.
  • Drive cross-partner process improvements and operational initiatives.
  • Build and maintain operational dashboards.
  • Resolve escalations and improve overall group account experience.
New Territory Expansion
  • Support operational planning for new North American market entries.
  • Evaluate logistics, customs, and fulfillment requirements for new territories.
  • Support system setup requirements for new territories.
  • Assist with risk assessments, contingency planning, and pilot execution.

Travel Requirements

  • Up to 10% domestic and international travel

Required Skills and Abilities

  • Bachelor’s degree in Supply Chain, Operations, Business, or related field.
  • 3+ years of experience in international logistics or import operations.
  • Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms.
  • Experience supporting complex or multi-site customers preferred.
  • Strong analytical, communication, and problem-solving skills.
  • Ability to work independently in a fast-paced environment.
  • Medical device or healthcare operations experience preferred.

Physical Requirements

  • Regular communication via phone, email, or virtual meetings.
  • Prolonged periods sitting and working at a computer.
  • May require unpredictable hours during emergencies.