Chief of Staff

About GLAAD

As the world’s largest LGBTQ media advocacy organization, GLAAD is at the forefront of accelerating acceptance to ensure fair, accurate, and inclusive representation that leads to cultural change. For over 35 years, GLAAD has been a dynamic media force rewriting the script for LGBTQ acceptance. Our work tackles tough issues that shape the narrative and provoke dialogue that leads to cultural change.

The work of GLAAD is a campaign-style work environment that operates on a breaking news cycle; there is always a high level of energy and rapid activity for everyone in the organization; preparing for the next events/campaigns to accomplish our important media advocacy work, challenging anti-LGBTQ activism, and changing hearts and minds about our need for full equality. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of GLAAD.

GLAAD operates with support from foundations, corporations, and individuals from every corner of the United States. Our highly skilled team of more than 60 staff works out of our Headquarters in New York, Los Angeles, and remotely.

The Opportunity

The GLAAD Chief of Staff is a strategic, creative, intuitive, and organized executive professional who will be responsible for the crucial guiding of the day-to-day rhythm. The chief of staff is the beating heart of GLAAD, orchestrating various elements into a cohesive whole. They are the vital link between executives and everyday operations. This role reports to GLAAD’s President and CEO, Sarah Kate Ellis. They will work closely with all Executive staff members to help develop and achieve each department's goals.

GLAAD’s Chief of Staff is a newly expanded position and will work collaboratively across all of GLAAD’s departments. They should have traditional communication and non-profit experience but not have to come directly from a non-profit company.

Candidate Profile | Competencies | Personal Qualities

Responsibilities

The Chief of Staff performs the following essential functions:

Partner with the CEO to build and implement the Strategy for the organizational success of the mission. Work with the CEO to ensure the Executive team communicates and achieves the strategy and goals for the 1 and 5-year plan
Align with the CEO and Exec Asst to the CEO to drive execution at the speed of daily events while adapting quickly as change is a constant
Manage project priority and focus of the CEO's key initiatives ensuring these align withthe highest value ROI
Build and manage strong relationships and provide influence and insight as needed to drive a collaborative connective culture.
Think 3 steps ahead and foster a culture of innovation for the possible balanced with practical focus and prioritization of mission-critical deliverables
Partner with research and comms to ensure GLAAD is deploying state-of-the-art market intel and cultural index as it formulates strategy and makes key mission decisions
Work with LT team members to align their goals to changing market and org conditions and needs
Partner with the CFO and CPO to implement an operating model that streamlines delivery, focus, and decision-making across GLAAD.
Communicate on behalf of the CEO as needed to all major audiences including BOD, donors, the public, employees, and key partners to manage relations and advance initiatives
Act as a facilitator for program, strategy, and key initiative discussions
Teaming up with GLAAD executive program leaders: EVP GMI, Chief Communications Officer, and Chief Development Officer to chalk out and prioritize strategic business moves.
Guiding department heads with expert advice to enhance overall team and program efficiency.
Work with the CFO and CPO to set key performance indicators to measure and improve team performance.
Providing hands-on support to transform ideas into reality and monitor their progress.
Monitor and step in as needed to steer strategic business initiatives from genesis to fruition.
Pinpointing and addressing core issues within business processes.
Presenting the CEO and other senior leaders with detailed organizational strategic and operational analysis.
Completing special projects and initiatives with skillful oversight and support.

Qualifications

12+ years of relevant experience. Both profit and non-profit.
Deep knowledge of and passion for LGBTQ people and issues
Demonstrated proficiency in motivating staff members at all levels
Commitment to excellence and high standards
Executive-level written and oral communication skills
Proven ability to lead executives with agility, efficiency, and timeliness in high-stress moments
Creative, flexible, and innovative team player
Advanced degree in communications, non-profit management, media, or other related field (a plus)
Superior project management skills including the ability to manage projects under pressure with multiple and competing deadlines
Working knowledge of the full GSuite, Salesforce, and/or other project management software
Flexible and willing to travel and work alternative schedules as needed
Must be located in the NYC/metro area.

GLAAD Is An Equal Opportunity Employer

GLAAD is committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height, and weight, or other personal characteristics as may be protected by applicable law.

Commitment to Diversity:

GLAAD was established with the premise that expanding diversity within the organization enhances the work experience and furthers the understanding of the entire mission that GLAAD is based upon. An atmosphere of civility and mutual respect towards difference is indispensable to the work process and enables the free interchange of ideas that is the basis of a successful organization. These differences may be cultural, ethnic, religious, intellectual, ideological, or political. Each of these qualities is integral to the identity we form as individuals, and all are essential to creating a vibrant workforce here at GLAAD composed of individuals with unique perspectives and backgrounds. GLAAD has committed itself to a workforce of inclusion, respect for difference, and fairness, and guarantees the same rights to all its employees to ensure the fullest degree of success within the organization.

GLAAD is also committed to providing equal opportunity to all employees and applicants for employment without regard to race, religious creed, color, gender identity, gender expression, age, national origin, ancestry, citizenship status, physical or mental disability, medical condition, pregnancy, marital or veteran status, sexual orientation, height, and weight, or other personal characteristics as may be protected by applicable law. We especially encourage members of historically underrepresented communities to apply, including LGBTQ people, women, people of color, and people with disabilities.

Compensation

A competitive salary commensurate with experience is 160-200k. Benefits include 403(b) retirement plan participation; escalating vacation beginning with 19 days plus holidays; and organization-paid health benefits, including medical, dental, vision, healthcare, and dependent options; flex spending accounts; and life and long-term disability insurance.

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