Senior Community Manager

Location: Remote (USA & Canada only — PST hours preferred)

Annual Salary: $100,000 to $160,000 USD

Type: Full-time

Reports to: VP of Customer Experience

About Us‍

Nex is helping families reconnect with the joy of movement through fun, social, and interactive content that’s accessible to all ages. Its award-winning Nex Playground console, launched in December 2023, uses cutting-edge AI, mobile and vision technologies to merge digital and physical worlds, immersing players in the experience using their natural body movement. Nex Playground games range from original sports and fitness titles, to educational games and titles in collaboration with Hasbro and Sesame Workshop. Since its founding, Nex has been recognised as one of Fast Company’s Most Innovative Companies, TIME’s Best Inventions, Parents’ Best Entertainment System for Families, and has been awarded the prestigious Apple Design Award. Nex Playground is also kidSAFE+ COPPA certified, highlighting the company’s firm stance on privacy and safety for kids and families. To learn more, visit https://www.nex.inc or follow the company on Instagram and Facebook.

The Role

We’ve proudly built a 7,000+ strong “Nex Playground Insider Community” of customers who share their feedback with us on a regular basis and even help design new game levels — but we dream of taking our efforts even further!

We’re looking for a passionate, seasoned community manager who’s excited to not only craft strategy on paper, but also roll up their sleeves and execute detailed programs that delight and empower our customers to keep sharing Nex Playground with others.

You’ll be pivotal in managing our existing referral program, lead and nurture our community forum and be in charge of setting new initiatives to deepen engagement with our customers, reach new audiences, and collaborate with content creators/influencers.

As the lead advocate for our community, you’ll also work cross-functionally with Customer Experience, Marketing/PR, and Product team to help address customers’ needs and help share their stories and testimonials far and wide.

What you'll be doing:

Community strategy and planning: Ensure new and existing community efforts are aligned to business objectives while centering customers’ needs and motivations
Program development and execution: Lead a new chapter of community at Nex; launch, measure, report, and iterate on new or existing initiatives such as an ambassador program, referral program, in-person events series, rewards & merch programs, and more
Community engagement: Be a public representative of Nex and interact with customers 1:1 or at scale through rewards and recognition programs, online competitions, challenges, and other ways for the community to continually participate
Community advocacy: Identify and escalate community stories, questions, and feedback to internal teams
Cross-functional collaboration: Work with key stakeholders across the organization to deliver programs that meet broader company objectives

What we’re looking for:

5+ years experience managing customer/user communities (consumer startup/tech experience is a bonus but not required)
Strategic, scrappy, and creative thinker with a demonstrated track record of developing community initiatives that are connected to the business
Demonstrated track record of both running community programs and building from scratch to create new experiences that engage, reward, or empower customers, such as ambassador programs, content creator partnership programs, referral programs, etc.
Excellent communication and interpersonal skills to create trust and credibility directly with customers, successfully collaborate across teams, and influence stakeholders at all levels
Strong project management skills including an ability to handle multiple priorities in a fast-paced environment

We encourage applications even if you meet only 50% of the requirements; we believe that experience comes in many forms!