Who We Are
Headquartered in Los Angeles with additional offices in Las Vegas, Des Moines, and Baltimore, Docupace is a premier provider of secure and federal and state law compliant electronic processing platforms for financial institutions and the wealth management industry. The company pioneered and implemented a web-based straight-through processing platform that helps financial services firms meet SEC/FINRA compliance requirements. As a leading provider of cyber security services, Docupace also helps Broker-Dealers and financial services firms become cyber secure by assessing vulnerabilities, correcting potential gaps, and providing ongoing monitoring. Docupace offers competitive benefits to our full time employees including Medical, Dental and Vision Insurance, FSA, Life Insurance, AD&D, STD, LTD and 401k plan.
Position Summary
The Customer Success Project Manager oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end and specified deliverables. As a Docupace Customer Success Project Manager you will maintain excellent communication with all levels of the organization, both internally and externally, to ensure smooth running of all your projects. You will be responsible for representing the PMO in a mature and organization-focused manner, projecting a professional image.
Responsibilities/Duties
§ Lead a mixture of Agile and traditional projects of medium to large size and complexity as a Project Manager
§ Facilitate project planning, meetings, reviews, retrospectives, sprint and release planning, demos, and other
§ Develop estimates, both high-level and detailed, for project work, schedule, cost, and resources. Build the overall sprint, release or project plan and manage resource and deliverable dependencies
§ Identify, secure, and coordinate implementation of internal and external resources and expertise as appropriate to achieve project objectives; negotiate changes in project resources as necessary to achieve objectives and timelines
§ Ensure that all projects are proceeding according to timelines, meeting targets and expectations, and adhering to established PMO practices and methodologies
§ Aggressively manage project change to ensure that your projects meet prioritized deliverable, time, and cost commitments
§ Manage and report on project Risk; ensure that risks are identified and managed proactively; develop and implement risk management plans including mitigation activities
§ Contribute to maturing Agile Project and Project Management methodologies, process and procedures that will support Company short and long term goals
§ Collaborate with functional areas through the life cycle of the project
§ Demonstrate your ability to use enterprise project tools effectively to execute projects, deliver status, manage capacity, and project budgets
§ Quickly become the Subject Matter Expert on the projects you manage
Attributes
§ Proven delivery track record and project management skills; ability to organize multiple complex projects, strong attention to detail, and the ability to lead highly complex and visible initiatives
§ Demonstrated ability to work in a fast-paced organization with aggressive project technology, feature, and schedule goals
§ Understanding of Agile software development methodologies, values, and procedures
§ Project budgeting skills
§ Proven communication skills; both written and oral with technical and non-technical staff, all levels of management
§ Proven team-building skills with technical and non-technical staff
§ Excellence in leadership and coaching toward high performance, by example and direction
§ Integrity, accountability, professionalism, honesty, self-confidence, respect and conviction
Education and Experience
§ Bachelor’s degree and or equivalent experience
§ 7+ years of Information Technology experience - Applications Development focused
§ 5+ years as a Project Manager
§ 3+ years of managing multi-project/Sr. Project large scale initiatives